Nissan Parts Dept

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duckbill - 27 Dec 2005 03:26 GMT

I have been experiencing lots of problems getting the right part first time
at the dealer. This happens when I try to order something out of the
ordinary. Today the dealer could not order me the correct rear
transmission oil seal. What they special ordered for me last summer was
the differential seal. The listings on the dealership's parts dept.
computer leave a lot to be desired. I left with the parts guy telling me
he would have to call Nissan when they open on 27 Dec. What's up with
that; thanks in advance for any ideas or suggestions. This dealer treats
me as a preferred customer so I do want to be positive here.

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duckbill - 27 Dec 2005 05:26 GMT

I forgot to mention; it's a 1985 300ZX, 2+2, 5 speed.

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Steve T - 27 Dec 2005 07:12 GMT

> I have been experiencing lots of problems getting the right part first
> time at the dealer.

Welcome to my world. They look for the lowest cost person that can show up
to work and here we are. I figtht with this on a daily basis.

> What's up with
> that; thanks in advance for any ideas or suggestions. This dealer treats
> me as a preferred customer so I do want to be positive here.

There isn't any real waty around this except to hope they eventually get the
right part. IMHO this is the worst part of my job!

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Steve

http://www.atlantaracing.com

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Ron M. - 28 Dec 2005 16:09 GMT

>I have been experiencing lots of problems getting the right part first time
> at the dealer. This happens when I try to order something out of the
[quoted text clipped - 5 lines]
> that; thanks in advance for any ideas or suggestions. This dealer treats
> me as a preferred customer so I do want to be positive here.

This is a perpetual problem with ALL of the Nissan dealerships in my area as
well. Regardless of who is working behind the counter, it is almost
guaranteed that you'll end up with the wrong part(s). It's over and beyond
frustrating. They even screw up the extremely simple part orders as well. I
can't imagine having to deal with these types of people all day in the
workplace.

Ron M.

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Steve T - 29 Dec 2005 01:51 GMT

> This is a perpetual problem with ALL of the Nissan dealerships in my area
> as well. Regardless of who is working behind the counter, it is almost
> guaranteed that you'll end up with the wrong part(s). It's over and beyond
> frustrating. They even screw up the extremely simple part orders as well.
> I can't imagine having to deal with these types of people all day in the
> workplace.

Like I said in another post, the hardest part of repairing cars is trying to
get the right parts. It's unbelievable how many times the wrong parts are
sent to our shop.

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Steve

http://www.atlantaracing.com

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