Hi,

Hope someone can offer some ideas of assistance.

About 6 months ago, we purchased a new Nissan Quest from a local
dealer. All was fine, so it seemed, and we liked the new vehicle quite
well.

However, one week during this summer it poured almost every day and we
noticed that the passenger's seat was getting damp even though the
windows were closed. The problem got worse and we soon discovered the
windshield was leaking on that side!

We brought the car in for service and (after keeping it almost a week!)
the deal claimed they had replaced the windshield and were sure they
had fixed the problem. Wrong!

About a month later after heavy rains the passenger's seat was VERY wet
this time and we found the same area near the windshielf edge was
leaking near the top and the water had gotten inside some of the
plastic trim around the window!

We called the dealer and brought it back a second time. They kept it
for days again, claimed they found the leak and after we raised a fuss
they claimed they had had the carpets cleaned, dried out the interior
trim and steam cleaned the seat to make sure it was clean and dry once
and for all.

Well, this weekend we washed the van and ONCE AGAIN we have a leak in
the same darn area! We had a pretty dry summer so it seems to take a
soaking rain or a car wash to detect the leak again.

We brought it back to the dealer Sunday and since only sales was open
we ended up talking to a sales rep and leaving the keys with him. He
expressed our frustration with having a new vehicle back for service on
the same problem three times and the fact the water could be damaging
things we can't even see.

He agreed and then said "Well, obviously that Quest is defective".  He
then went on to tell us we should simply trade it in and buy a brand
new one from them!

Obviously, we are not about to pour cash into buying a new Quest and
trading in one that is 6 months old because they can't fix a problem.
But, I found it interesting he came out and called our vehicle
"defective" yet offered no resolution.

Our state has lemon laws but I am not sure if a leaky windshield would
qualify as a "lemon".  I am just not sure how to proceed as the
dealership clearly doesn't seem to know how to fix the problem. Do we
report them to the BBB? Do we contact consumer protection?

There has to be a way to get Nissan's attention when a dealer sells a
car with problems and can't seem to resolve them.

Any ideas on how to proceed? Leaving the car for a week at a time at
the dealer so they can claim they fixed it over and over is useless at
this point.