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Car Forum / Nissan / Nissan Cars / July 2007Am I being reasonable? Please reply. Re: 2007 Altima engine failure.
Hi Nissan owners, I would like to know if I am being reasonable or unreasonable to ask for my money back or get a replacement vehicle. I live in Canada, and recently purchased my very first Nissan. A brand new 2007 Altmima SE from a Nissan dealer in town. I was quite happy and impressed with the vehicle and after spending many hours reading through consuper reports like reviews from many sources, I decided to go with the Altima vs Accord or Camry. My issues with the vehicle started the second day of ownership. 1. Horn not functioning at all. The second day of driving the vehicle, I needed to use the horn to avoid a potential hazardous incident, and guess what, horn did not work at all. Took the car to the dealership, later that day, I got it back. Case closed, or so I thought. 2. The first week of ownership, I noticed I was getting a lot of paint chips considering how new the car is, how slow I drive ( due to the break in period ) and how i work my hardest to avoid driving behind big trucks.. I got a total of 8 paint chips, that goes directly to the bare metal!. I called Nissan and I was advised that it was wear and tear and to expect such road damages. I chocked on the answer, since I questioned my friends and relatives whom own new vehicles from other manufacturer, and none of them have or come close to having the amount of chips my car has!. I bought a nose bra for the car at a cost of 145.00 + 12.00 for the touch up paint ( new car, less than 1200KM trust me, touch up looks just aweful. ) But heres the worst of all. at 3 weeks of ownership, I hear a ticking sound coming from the engine, specially at idle. I took it back to the dealership. After three days of them going back and forth with Nissan Canada tech / mechanical engineers, they came to the conclusion that the car needs to have the engine replaced. The service manager told me that its an internal engine issue, and without ripping the engine apart, theres no way of telling. They are willing to replace it with another new engine. The car now is 4 weeks old with 2500KM approx 1600 Miles? Am I being unreasonable to expect to have the car replaced or have the dealership buy back the car? to me its a psychological thing. I havent even made a single payment to the bank, and already the car needs a new engine! I paid full ticket price for the car 26,500 CAD + taxes etc... car is like 30,000CAD. I can even think about making payment for a car that so far has been nothing but problems. BIG problems such as needed a whole new engine. What do you guys think? or I should do. I have already called Nissan Customer Line as that what the dealer advised me to do.. but of course, I can see this case being drag on for who knows how long.. I can also see nissan shruggin it off, and have me stuck with the vehicle. Here, each provinces are different. http://www.law-faqs.org/nat/cont-05.htm http://www.camvap.ca/ Tim > Hi Nissan owners, I would like to know if I am being reasonable or > unreasonable to ask for my money back or get a replacement vehicle. [quoted text clipped - 50 lines] > can also see nissan shruggin it off, and have me stuck with the > vehicle. > Hi Nissan owners, I would like to know if I am being reasonable or > unreasonable to ask for my money back or get a replacement vehicle. [quoted text clipped - 50 lines] > can also see nissan shruggin it off, and have me stuck with the > vehicle. So, the dealer is willing to replace the defective engine at no cost to you. He's already fixed the minor issue with the horn not working (probably a loose wire or blown fuse). The paint chips you want to blame on someone other than yourself (ask yourself, just HOW does a car get paint chips in it, other than from getting hit by debris?) Yes, I think you're being unreasonable. I think you have a major case of buyers remorse. BTW, there is no 'break in period' for the engine. There is a minor issue for brakes (not too hard and not too long for the first 500- 1000 miles), but 'driving slow'? Please. Dave Dave, How can I have a major case of buyer remorse, when I am giving the dealer the option to: Replace the vehicle, or asking for a full refund. Let me ask you a question. You have two vehicles on the lot. 1. the engine was replaced at 2500km , horn issues on record 2. same care , same mileage, no issues on record which car would you pick? Additionaly, would you be happy with a 30,000 car , less than a month, with a blown engine? >> Hi Nissan owners, I would like to know if I am being reasonable or >> unreasonable to ask for my money back or get a replacement vehicle. [quoted text clipped - 65 lines] > >Dave > Dave, > > How can I have a major case of buyer remorse, when I am giving the > dealer the option to: > > Replace the vehicle, or asking for a full refund. You're NOT giving the dealer any options, because he can't just replace the car. It's not his call, it's Nissan's and they don't just give away new vehicles for warranty problems. What do you expect either Nissan or the dealer to do with your now used, dented and scratched car with 3k mile on it? > Let me ask you a question. OK > You have two vehicles on the lot. > > 1. the engine was replaced at 2500km , An engine replacement means it has a brand new engine. Not a problem in my book. > horn issues on record "horn issues"? The f.cking horn didn't work when you got the car (why you didn't check it at delivery, I can't imagine). You bitched. You had a right to bitch.... but.... they fixed it. End of issue. > 2. same care , same mileage, no issues on record First off, a USED car, current year with that low mileage doesn't mean squat about an engine replacement, as long as it gets a new engine. Defects happen. People f.ck up. sh.t happens (ever hear that phrase). The company is going to make it right, by replacing the defective part with a new part. They will (here's another phrase you should know) make it good as new. > which car would you pick? Whichever one was cheaper, or in better cosmetic condition, since it would still have a mechanical warranty. > Additionaly, would you be happy with a 30,000 car , less than a month, > with a blown engine? I just had an $7000 engine in a truck replaced, under warranty, at 96,000 miles. It's now better than it was 2 weeks ago, since it has a new engine. Should Ford be asking me the same question? Did you bother to READ the warranty before you purchased the vehicle? Does it say ANYWHERE in the warranty paperwork that they will give you a NEW car if your engine breaks? Or that they will give you a NEW car if your horn stops blowing? Why would you even think they would do that? And why would expect it? Jesus, get a f.cking life. Take SOME responsibility for your actions. You bought a f.cking CAR, not a refrigerator. The minute you put the key in the ignition and drove it across the dealers lot line, you owned it. It's yours. Better get used to it, cause you're going to have it for a long time. Dave Dave, First, grab a piston, grease it up, and show it so up up your arse, doctors will need syntetic oil and use the jaw of life to set you free. I just set out to get people opinion and not to get preached by vulgar, uneducated people such as yourself. People that use foul languages at every sentence they write is a sure sign of mental distress or lack of education... or who knows what more. you just made into my kill file. P.S Dont forget your Meds, you need them. >> Dave, >> [quoted text clipped - 63 lines] > >Dave > Dave, > [quoted text clipped - 12 lines] > > P.S Dont forget your Meds, you need them. You really have to love a guy who calls another "uneducated", yet writes the following. "show it so up up your arse" "and not to get preached by" "or who knows what more" Happy to have made your killfile. Dave PS... f.ck! > Hi Nissan owners, I would like to know if I am being reasonable or > unreasonable to ask for my money back or get a replacement vehicle. [quoted text clipped - 50 lines] > can also see nissan shruggin it off, and have me stuck with the > vehicle. The horn is a minor problem. It's been fixed. The paint chips 'are' wear and tear issues. They got there somehow while in your care, the same as you suddenly finding a dent in the car. The engine is your only real issue and they are willing to replace it. You can check with your local 'lemon law' requirements, but I can tell you that in New York, you must have brought the vehicle back for repair at least 4 times for the same issue and it remains unfixed.  SignatureBill In Hamptonburgh, NY To email, remove the double zeroes after @ I am assuming that the engine is a 2.5, for the price you paid, but you say it is a SE model which makes it a V6. Who was the dealer you purchased the car from? The reason I ask is that I have an issue with a dealer over a misdiagnosed problem which I had to take the car back to 3 times before they got it right. I have a 2.5 engine and I get a ticking noise on idle but it clears up when the car is warmed up. The 2.5 engine in the 200 Altima appears to be noisier than the 2006 model. The dealer put it down to lifter noise. As it is under warranty for 5 years/100,000k I will wait a while to see if the noises gets worse then have the dealer adjust the valves under the 12 month adjustment policy.Nissan had to replace a lot of Altimas with new engines in the 2006 model year and they gave addition powertrain warranty. In reference to your problem that's why you have a warranty, whether it be 2,000k or 80,000k defects in manufacture happen, you just have to bite the bullet in these type of circumstances. Hi Nissan owners, I would like to know if I am being reasonable or unreasonable to ask for my money back or get a replacement vehicle. I live in Canada, and recently purchased my very first Nissan. A brand new 2007 Altmima SE > Am I being unreasonable to expect to have the car replaced or have the > dealership buy back the car? Yes. If problem #1 happened and only that you would not be complaining. Problem #2 is YOUR problem. Did you examine the car when you picked it up? Were there paint chips? Nothing wrong with visiting the dealer to ask about it, if nothing more than to document it, but I don't think cars have ever been warranted for paint chipping. Nobody has enough information from your post to know how the paint chips happened. It doesn't sound like a manufacturing defect but it does sound like you were driving it somewhere and the paint got chipped. Did you lend the car to anyone while you owned it? Problem #3 is really what has you hacked off and is the only one that is relevant to a dealer buy back. Sure, I would be sore at Nissan too. Your best best would be to document, document, document. A warranty is a warranty and there are probably hundreds of people over the years with similar stories. You should at least get the free use of another automobile while the engine is replaced and have an independent mechanic check out the work. Sorry this happened to you but it's great you have a warranty. My son bought a used '97 Sentra, and a few days after purchase found the odometer was broken. The dealer claimed he was not aware it was broken and we had no way to prove it. The dealer did replace the odometer at no charge although it was not a warranted item. On the same car, he took it to a U.S. franchise which does oil changes. They put on the wrong filter, one for the 2.0 engine instead of the 1.6 engine. The filter came off and we were able to prove the wrong one was used. The franchise did pay for a replacement (albeit used) engine with approximately the same mileage. The car has run well now for 6 years and he has put on an additional 150K miles. He is considering another Nissan because they are reliable. Sorry about your luck, and it would be generous of them to replace the ar - but its up to you to get them into a position where replacing the engine is better for them. Mark to me its a psychological thing. I > havent even made a single payment to the bank, and already the car > needs a new engine! I paid full ticket price for the car 26,500 CAD + [quoted text clipped - 7 lines] > can also see nissan shruggin it off, and have me stuck with the > vehicle. >> Am I being unreasonable to expect to have the car replaced or have the >> dealership buy back the car? [quoted text clipped - 8 lines] >and the paint got chipped. Did you lend the car to anyone while you owned >it? Hi Mark, thanks for the reply. No, I didnt really check for paint chips when I purchased the car. yes, its my own fault. >Problem #3 is really what has you hacked off and is the only one that is >relevant to a dealer buy back. Sure, I would be sore at Nissan too. Your [quoted text clipped - 3 lines] >while the engine is replaced and have an independent mechanic check out the >work. Sorry this happened to you but it's great you have a warranty. This is my main sore. A lot of people do claim that its not a big deal to accept a replacement engine. Well, I can definitivelly understand if the car is already 6 months old, or has several thousands kms/mileage on it. For instance, if the car was 1 year old and already has 20,000km , sure why not! give me a new engine anytime. For a car that is brand new, with 2400km, 1 month old, getting a replacement engine already... that leave a bad taste in my mouth. >My son bought a used '97 Sentra, and a few days after purchase found the >odometer was broken. The dealer claimed he was not aware it was broken and [quoted text clipped - 25 lines] >> can also see nissan shruggin it off, and have me stuck with the >> vehicle. >No, I didnt really check for paint chips when I purchased the car. >yes, its my own fault. Some Nissan models have had problems with paint chipping in the past. Most haven't. It typically has to do with proper application of the primers as far as I've been able to analyze or learn from those with serious knowledge of paint issues. It seems to apply to many, many vehicles in a model line, over multiple years, when they mess it up. Take a look at other cars of your same model with a few miles and see how they look. Not that this will help with anything but feeling a little better about who's fault it is. Nissan never warrants this and steadfastly denies claims. >This is my main sore. A lot of people do claim that its not a big >deal to accept a replacement engine. Well, I can definitivelly >understand if the car is already 6 months old, or has several >thousands kms/mileage on it. For instance, if the car was 1 year old >and already has 20,000km , sure why not! give me a new engine anytime. I'd be upset too, but mistakes do happen. Engines can have defects. Again, check to see if these problems are common. If it is, and if they have not taken some corrective action on these motors, I'd worry that even a replacement is not going to help. But, if it's a unique case, don't sweat it. FWIW, I've seen Nissan warranty support (or "customer satisfaction policies") steadily become lamer and lamer - unfortunately along with most other manufacturers doing the same. Toyota isn't any better, nor is Honda. The new corporate model (not just auto's) seems to be "screw the individual, we make money on the millions of customers". There are some exceptions.But, in general, no one seems to care what you think about them or their products anymore. > Hi Nissan owners, I would like to know if I am being reasonable or > unreasonable to ask for my money back or get a replacement vehicle. [quoted text clipped - 50 lines] > can also see nissan shruggin it off, and have me stuck with the > vehicle. go to wikipedia and search for *sentra se-r spec V* and see what they have to say about the QR motor used in the Sentra. LOTs of engine failures and replacements. SignatureJim Yanik jyanik at kua.net |
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