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Car Forum / Nissan / Nissan Cars / July 2007

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Watch out for CARMAX

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Stephen Horrillo - 15 Jun 2007 11:26 GMT
The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
I noticed several problems with the car that needed to be fixed. I reported
the issues and left the car with them for repair. When I picked up the car I
noticed that most of my issues were not addressed. While waiting for parts
to arrive for the second round of repairs, I took the car home for a few
days. I found numerous other repair issues. I found 12 warrantee issues.
When I brought the car back I gave the Service Manager, Sammy Warnamally a
printed list, and copies of CARMAX's certification form showing why these
items were covered. I brought my car in on 6/1/07. When I got my car back 14
DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
valet key were not in yet, 3) convertible cover was not ordered, 4) trim
around the door handle wasn't addressed 5) visor wasn't replaced "because
Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
the car suffered a heavy impact or was driven a long distance down a dirt
road. Caked on white mud is on the inside door panels. For 2 weeks I have
been strung along by the service manager. When I asked to pick up my car
until the parts arrived, I was repeatedly told the seats were taken apart
and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
Parts Department told me their delivery takes a week at most and parts can
be overnighted for a nominal cost of $6 per item. I was lied to that my car
was ready except for the headrest motors. I was also lied to about the extra
set of keys being there. Despite involvement of Operations Manager Adam
Warner and General Manager Theresa, my vehicle is still not fixed. I have
lost many hours work, suffered grief, and have had to pay $606 payment for a
car I was only able to drive a few days. I am releasing this to the Media,
posting my story on Internet consumer protection websites, forums and
newsgroups to get together a class action lawsuit. I am registering a
complaint with the Attorney General's Office and State Attorney's Office, as
I suspect foul play.
As it is impossible to trust CARMAX, I want all further repairs to be done
at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
damage. Compensation for my monthly payment to Capital One for $606. My lost
time and wages estimated at 6 hours at $150 an hour. Grief and punitive
damages will be addressed in another arena.

Stephen Horrillo advancitREMOVETHIS@comcast.net

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G - 15 Jun 2007 16:34 GMT
Caked on white mud on the inside of the door panels could be an indication
that your car is flood or Ice storm damaged .
If you also have electrical problems that is another indicator. What makes
you think that it has been driven down a dirt road. If there is damage
underneath that can be from towing. I am assuming you ran a search on this
car to determine its history or had it been written off.

The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
I noticed several problems with the car that needed to be fixed. I reported
the issues and left the car with them for repair. When I picked up the car I
noticed that most of my issues were not addressed. While waiting for parts
to arrive for the second round of repairs, I took the car home for a few
days. I found numerous other repair issues. I found 12 warrantee issues.
When I brought the car back I gave the Service Manager, Sammy Warnamally a
printed list, and copies of CARMAX's certification form showing why these
items were covered. I brought my car in on 6/1/07. When I got my car back 14
DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
valet key were not in yet, 3) convertible cover was not ordered, 4) trim
around the door handle wasn't addressed 5) visor wasn't replaced "because
Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
the car suffered a heavy impact or was driven a long distance down a dirt
road. Caked on white mud is on the inside door panels. For 2 weeks I have
been strung along by the service manager. When I asked to pick up my car
until the parts arrived, I was repeatedly told the seats were taken apart
and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
Parts Department told me their delivery takes a week at most and parts can
be overnighted for a nominal cost of $6 per item. I was lied to that my car
was ready except for the headrest motors. I was also lied to about the extra
set of keys being there. Despite involvement of Operations Manager Adam
Warner and General Manager Theresa, my vehicle is still not fixed. I have
lost many hours work, suffered grief, and have had to pay $606 payment for a
car I was only able to drive a few days. I am releasing this to the Media,
posting my story on Internet consumer protection websites, forums and
newsgroups to get together a class action lawsuit. I am registering a
complaint with the Attorney General's Office and State Attorney's Office, as
I suspect foul play.
As it is impossible to trust CARMAX, I want all further repairs to be done
at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
damage. Compensation for my monthly payment to Capital One for $606. My lost
time and wages estimated at 6 hours at $150 an hour. Grief and punitive
damages will be addressed in another arena.

Stephen Horrillo advancitREMOVETHIS@comcast.net

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: P - 19 Jun 2007 02:24 GMT
and why do we care since you're posting about a problem for your Jaguar in a
Nissan forum?

> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me...
[quoted text clipped - 45 lines]
>
> Stephen Horrillo advancitREMOVETHIS@comcast.net
Stephen Horrillo - 22 Jun 2007 13:49 GMT
> and why do we care since you're posting about a problem for your Jaguar in
> a
[quoted text clipped - 5 lines]
> > I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which
> > time

This is a car forum and a Jaguar is a car. Duh...

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: P - 23 Jun 2007 03:58 GMT
> This is a car forum and a Jaguar is a car. Duh...

Like I said earlier...and why do we care since you're posting about a
problem for your Jaguar in a NISSAN FORUM?

Maybe if the OP had been courteous an listed the topic at OT, or if he/she
put it in a GENERAL CAR FORUM, then I wouldn't have said anything, but this
individual posted the same topic in several forums which pertain usually to
a specific manufacturer.
rock4arolla - 05 Jul 2007 18:39 GMT
: P wrote:
>> This is a car forum and a Jaguar is a car. Duh...
[quoted text clipped - 6 lines]
> individual posted the same topic in several forums which pertain usually to
> a specific manufacturer.

CARMAX sells Nissans too.  It's not about the Jag, it's about CARMAX.
He posted to a lot of groups, therefore the full story re. why they're
bad people.  Get off his 6.

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rock4arolla

'84 Nissan Kingcab 4x4 - VQ35DE - MegaSquirt II
'89 240SX

: P - 06 Jul 2007 02:04 GMT
> CARMAX sells Nissans too.  It's not about the Jag, it's about CARMAX. He
> posted to a lot of groups, therefore the full story re. why they're bad
> people.  Get off his 6.

You're another one to miss the point!
He might have a problem with CARMAX, but it wasn't about a Nissan...It was
about a Jag!  He should have made the header OT: problem with jag purchases
through CARMAX.

This group is "alt.autos.nissan" not "alt.autos.jag".  If you can't
understand the whole point of what I'm trying to point out then butt out.
Also, since you also note that the OP also "posted to a lot of groups", he's
nothing but a spammer, which you are so eloquently supporting.
David B. - 06 Jul 2007 02:55 GMT
: P wrote:

> This group is "alt.autos.nissan" not "alt.autos.jag".  If you can't
> understand the whole point of what I'm trying to point out then butt out.

Carmax sells Nissan cars so this post is not appropriate for a Nissan
forum.  Run that by me again.

> Also, since you also note that the OP also "posted to a lot of groups", he's
> nothing but a spammer, which you are so eloquently supporting.

Where did you get your definition of spam?

David
: P - 06 Jul 2007 05:25 GMT
> Where did you get your definition of spam?
>
> David

Go back to the original post made by Stephen Horrillo.
The exact same post made is made in multiple car forums.  If you don't
consider that as spammer tactics, then what is?

> Carmax sells Nissan cars so this post is not appropriate for a Nissan
> forum.  Run that by me again.

Again, refer to the original post:

"The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. "

So what has this to do with Nissan?  Also, if you read the original post in
it's entirety, no where is there a mention of a Nissan vehicle.
Stephen Horrillo - 08 Jul 2007 04:29 GMT
> Go back to the original post made by Stephen Horrillo.
> The exact same post made is made in multiple car forums.  If you don't
> consider that as spammer tactics, then what is?

It's pertinent to all car forums dummy. What's wrong with getting maximum
coverage dummy.

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: P - 08 Jul 2007 04:55 GMT
>> Go back to the original post made by Stephen Horrillo.
>> The exact same post made is made in multiple car forums.  If you don't
>> consider that as spammer tactics, then what is?
>
> It's pertinent to all car forums dummy. What's wrong with getting maximum
> coverage dummy.

IMO: that's just the type of thing a spammer would do, dummy.
mark - 10 Jul 2007 20:50 GMT
>> Go back to the original post made by Stephen Horrillo.
>> The exact same post made is made in multiple car forums.  If you
>> don't consider that as spammer tactics, then what is?
>
> It's pertinent to all car forums dummy. What's wrong with getting
> maximum coverage dummy.

because when you posted it to 25 groups, you came off like a rich whining
moron

is that how you wish to be known?
rock4arolla - 06 Jul 2007 15:30 GMT
: P wrote:
>> CARMAX sells Nissans too.  It's not about the Jag, it's about CARMAX. He
[quoted text clipped - 10 lines]
> Also, since you also note that the OP also "posted to a lot of groups", he's
> nothing but a spammer, which you are so eloquently supporting.

Speaking of OT, what does YOUR never-ending 'Nissan only' diatribe have
to do w/ Nissans?  Not everyone here is interested in jumping all over
anyone who happens to mention something OT.  Are your panties really
going to fall off every time someone forgets to put OT in the subject
line?  He wasn't a spammer, and he wasn't going to post again - WHY NOT
LET IT DIE????  The answer is easy - You love the sound of your own
voice, and you love to tear people up so you feel better about yourself.
I looked at your posts, and there's way too much 'slicing people up' in
them.  We don't need another rules Nazi around here, and last time I
checked, this ain't your group, so YOU BUTT OUT!!  Nobody needs your
holier-than-thou attitude.  Don't bother with any stinging replies - you
just hit the kill list.

Signature

rock4arolla

'84 Nissan Kingcab 4x4 - VQ35DE - MegaSquirt II
'89 240SX

: P - 07 Jul 2007 02:00 GMT
>: P wrote:
>>> CARMAX sells Nissans too.  It's not about the Jag, it's about CARMAX. He
[quoted text clipped - 22 lines]
> attitude.  Don't bother with any stinging replies - you just hit the kill
> list.

You said "He wasn't a spammer, and he wasn't going to post again", so what!
He didn't have to cross post in multiple forums.

>Are your panties really
> going to fall off every time someone forgets to put OT in the subject
[quoted text clipped - 3 lines]
> at your posts, and there's way too much 'slicing people up' in them.  We
> don't need another rules Nazi around here

Me thinks you're the Nazi...someone resorting to name calling and yelling so
others pay attention to you.  What's the matter, didn't your mother give you
enough attention, or do you just miss being a spoiled, pampered little boy.

As for criticizing others for "slicing people up", you're no different.
Take a long hard look in the mirror buddy!
Stephen Horrillo - 08 Jul 2007 04:30 GMT
> Me thinks you're the Nazi...someone resorting to name calling and yelling

He's just a dummy.

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Stephen Horrillo - 08 Jul 2007 04:28 GMT
> You're another one to miss the point!
> He might have a problem with CARMAX, but it wasn't about a Nissan...It was
>
> about a Jag!  He should have made the header OT: problem with jag
> purchases
> through CARMAX.

The warning was about CARMAX dummy.

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: P - 08 Jul 2007 04:57 GMT
> The warning was about CARMAX dummy.

as others has said in other forums, why rant here, file a complaint with the
BBB, dummy.
Stephen Horrillo - 10 Jul 2007 02:28 GMT
> > The warning was about CARMAX dummy.
>
> as others has said in other forums, why rant here, file a complaint with
> the
> BBB, dummy.

I did. But they're a joke.

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Bajori - 12 Jul 2007 22:23 GMT
>> > The warning was about CARMAX dummy.
>>
[quoted text clipped - 3 lines]
>
> I did. But they're a joke.

If a dealership, or in this instance Carmax, has their "i"'s dotted and
"t"'s crossed, the BBB is powerless. The best you can do is find one of
those Consumer "rant" sites, and let your feelings known. The problem with
large dealer groups and Carmax and similar is the lack of personalized
service. It's very hard to come by anymore.

bringler@jerseynissan.com
www.jerseynissan.com
 
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