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Car Forum / Nissan / Nissan Cars / August 2008

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OK do I trust my dealer or my local repair shop?

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MiamiCuse - 26 Jul 2008 18:09 GMT
Over the years I have been using this local repair shop that specialized in
Japanese cars, I have been going there now for over ten years and they are
pretty competitively priced and always friendly, and I am not car literate
some when they asked me to do something I usually told them to go ahead and
do it and never questioned it or checked that it has been done.

Occasionally I will take my car to the dealers because some services the
local shop don't do, tires, body work etc...

Recently I got a coupon from the Nissan dealer with a $9.99 oil lube filter
service special so I took it in.  They told me in addition to the oil change
I need a fuel induction service on my 2002 Nissan Altima because there are
tons of carbon buildup and that would be $160.  I told them to not do it and
that I would wait.  I later took the Altima to the local repair shop when I
had to replace the engine mounts and I told them to check the fuel intake
and if I needed a fuel induction service, they told me yes I need it and it
would be $80 so I did it.  That was three weeks ago.

Today the engine light is on and the local repair shop is closed due to
family emergency so I took it to the dealer again.  They told me it's the
catalytic converter that is failing and it would be $900 to replace it
OUCH!!! but they also told me I really need a fuel induction service as the
there are too much carbon build up.

So if there are too much carbon build up and I had that service done by the
local shop three weeks ago, then something is wrong.  I don't know how to
check for it myself, so how can I tell what is really going on?  I hate to
think I have been going to a shop for 10 years and been paying for services
that may or may not have been faithfully carried out.
e.meyer - 26 Jul 2008 19:33 GMT
> Over the years I have been using this local repair shop that specialized in
> Japanese cars, I have been going there now for over ten years and they are
[quoted text clipped - 25 lines]
> think I have been going to a shop for 10 years and been paying for services
> that may or may not have been faithfully carried out.

I would not totally trust either the dealer of the local shop.  My
first guess is that the local shop probably used seafoam to clean out
the intake and enough of it got through to the oxygen sensor(s) to
cause the trouble light to come on.  Before you spring for a catalytic
converter, check out the oxygen sensors.  The downstream sensor serves
no purpose other than monitoring the efficiency of the cat.  If it
gets contaminated, it can appear the converter is bad when it really
is just the sensor.

Whether or not there is still enough build up (or ever was) to warrant
(more) cleaning, I would get another opinion from a different source
who isn't already committed to it.
Steve - 26 Jul 2008 22:28 GMT
Axiom of Auto Repair
1) The cost of a visit to a local repair shop is directly proportional to
the payment on his 22' bass boat.
2) The cost of a visit to a dealer repair shop is directly proportional to
the payment on his 45' cabin cruiser.

Steve

> Over the years I have been using this local repair shop that specialized
> in Japanese cars, I have been going there now for over ten years and they
[quoted text clipped - 26 lines]
> to think I have been going to a shop for 10 years and been paying for
> services that may or may not have been faithfully carried out.
D. - 27 Jul 2008 21:43 GMT
you can believe this or not . EVERY
dealership has standard operating procedure .
when a vehicle comes in for service , it's
not leaving without them finding something
wrong or making something wrong .
i.e. you take your vehicle in for an electrical
problem re: your lights , in reality ,
it's a bulb . when you pick up the
vehicle , the bill is $ 300.00 .
does that sound familiar ?
NEVER take your car to a dealer
for ANYTHING !!!!
the only thing you can be sure of is
that you will truly get SCREWED !!!!!!
they are a bunch of WHORES !!!!!!
boy , that felt good .
                         dick

> Over the years I have been using this local repair shop that specialized
> in Japanese cars, I have been going there now for over ten years and they
[quoted text clipped - 26 lines]
> to think I have been going to a shop for 10 years and been paying for
> services that may or may not have been faithfully carried out.
John Henderson - 28 Jul 2008 02:14 GMT
> you can believe this or not . EVERY
> dealership has standard operating procedure .
[quoted text clipped - 12 lines]
> they are a bunch of WHORES !!!!!!
> boy , that felt good .

That's an gross exaggeration.  Dealers usually do charge more,
and try to justify that by their training and expertise on the
makes they service.

That cuts both ways.  Back when I worked in the industry, I saw
many cases of unjustifiably expensive repairs carried out by
non-specialists, just by guessing at what part to replace next
to solve a problem (claiming all needed replacing).

The vast majority of dealers don't invent or manufacture faults.
Some do, but I've seen service managers sacked when the dealer
ownership discovered such behaviour (by internal checks).

No dealership in my experience has the kind of procedures you
claim.

John
D. - 28 Jul 2008 11:40 GMT
what's the weather like on your planet ?
                    dick

>> you can believe this or not . EVERY
>> dealership has standard operating procedure .
[quoted text clipped - 30 lines]
>
> John
John Henderson - 28 Jul 2008 21:01 GMT
> what's the weather like on your planet ?

Forecast for Tuesday  
Fine and sunny day with moderate southerly winds.

Precis:      Fine, sunny.                        
City:        Max  12

Chance of rainfall:  5%.
Winds on Lake:  Southerly 15-25 km/h.

John
Simon Dean - 29 Jul 2008 21:22 GMT
>> you can believe this or not . EVERY
>> dealership has standard operating procedure .
[quoted text clipped - 16 lines]
> and try to justify that by their training and expertise on the
> makes they service.

I once took my old P10 Nissan Primera (SR20De engine) to my dealer
because of gearbox oddities. They said the TPS needed replacing.

They fitted a new TPS which was even worse. Despite visiting two
different Nissan dealers, none of them knew how to resolve the issue.
When I got my car home, I found the second screw that they couldn't find
and adjusted the TPS myself to within spec.

The new TPS did not make a difference and wasn't the problem. Probably
never was the problem, but was an easy thing to blame.

Another Nissan garage said my O2 sensor was on the way out. So I bought
one. Made no difference to economy or running.
John Henderson - 30 Jul 2008 05:23 GMT
D. wrote:

>>> you can believe this or not . EVERY
>>> dealership has standard operating procedure .
[quoted text clipped - 12 lines]
>>> they are a bunch of WHORES !!!!!!
>>> boy , that felt good .

I wrote:

>> That's an gross exaggeration.  Dealers usually do charge
>> more, and try to justify that by their training and expertise
>> on the makes they service.

> I once took my old P10 Nissan Primera (SR20De engine) to my
> dealer because of gearbox oddities. They said the TPS needed
[quoted text clipped - 12 lines]
> Another Nissan garage said my O2 sensor was on the way out. So
> I bought one. Made no difference to economy or running.

I tend to agree with you on this aspect.  In my recent
experiences with dealerships (cars under warranty) they have
not always shown the degree of competence I expected.

John
Peter Hill - 30 Jul 2008 07:49 GMT
>D. wrote:
>
[quoted text clipped - 43 lines]
>
>John

It's not helped by some of the codes the OBD sends out. Look at all
the stuff that went on just because a few people were not competent to
secure the gas cap. (though they probably deserve everything they got)

Then there is the Nissan ECU test on old 2 led systems.  You may get
to a point where the leds won't flash in sync at 2000rpm, about 9
times in 10 secs, it says "replace ECU".  What it really means is: you
failed to do the preparation for the test correctly and have an air
leak in the induction system.

But yes the manual has specific on vehicle and bench tests for each
part. Fault finding by replacement of parts at customer expense is not
professional. A lot of the problem lies in the way contracts to fix
vehicle faults are made. You take it in, they look at it, you get
their advice, you then contract them to carry out the suggested work.
If the suggested work fails to fix it, they just did what you
contracted them to and you have no redress.
Signature

Peter Hill
Spamtrap reply domain as per NNTP-Posting-Host in header
Can of worms - what every fisherman wants.
Can of worms - what every PC owner gets!

Ed Light - 28 Jul 2008 21:49 GMT
My Nissan dealer has never found anything wrong (not counting corrosion
on the battery terminals). Worse yet, the inspection that goes with the
lube didn't find a couple of things that it should have.
Signature

Ed Light

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Josh S - 29 Jul 2008 07:05 GMT
> My Nissan dealer has never found anything wrong (not counting corrosion
> on the battery terminals). Worse yet, the inspection that goes with the
> lube didn't find a couple of things that it should have.

Both my dealer and local oil change shop failed me on their inspection.
Neither noticed that the rubber tubing on my EGR had failed due to aging.
Well at least I did save a bit by fixing it myself.
Josh S - 29 Jul 2008 07:07 GMT
> Over the years I have been using this local repair shop that specialized in
> Japanese cars, I have been going there now for over ten years and they are
[quoted text clipped - 25 lines]
> think I have been going to a shop for 10 years and been paying for services
> that may or may not have been faithfully carried out.

Yes they both sound like they're giving you a line.
What is the year and mileage of  this car, I'm surprised at all the
problems you've had.
D. - 30 Jul 2008 15:06 GMT
i rest my case !!!!
     dick

>> Over the years I have been using this local repair shop that specialized
>> in
[quoted text clipped - 43 lines]
> What is the year and mileage of  this car, I'm surprised at all the
> problems you've had.
MiamiCuse - 04 Aug 2008 02:11 GMT
>> Over the years I have been using this local repair shop that specialized
>> in
[quoted text clipped - 43 lines]
> What is the year and mileage of  this car, I'm surprised at all the
> problems you've had.

Pathfinder 1999.5 SE Limited.
 
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