My 807 (bought new) has been back to two different dealers a couple of
dozen times. Recently they had it in for a month to have more than 30
faults supposedly fixed. In less than a week there were problems again.
It is in the supplying dealer again at the moment to have a list of 11
faults looked at.

They have had it for a week now. I don't know when I'll get it back.
Peugeot UK have told me that I have to expect the "occasional problem".
Their attitude is that I should continue to take the heap of junk back
to the dealers ad-nauseum - they don't care about the disruptive effect
this has on us, and can't understand that this simply isn't acceptable
for a car that cost the best part of £23k.

That's when they actually bother to reply to you - it took me more than
a month to get someone from Peugeot UK to talk to me about the problems
with the car and the dealers. Even when you get a "customer care
manager" assigned, you can't call and talk to them - you get promised a
call back "within two working days" - which means that if you call on
Monday morning you are supposed to get a call back by the end of
Wednesday. In my experience that often didn't happen. If you call to
complain, your complaints are passed to the same "manager" that is
failing to deal with you.  If you want to escalate, you are told to
write a letter to Brian Steele, the head of "customer care", with a
promised 5 day response time. When you get a letter back, it is woolly
words from the manager you were complaining about saying how sorry they
are that you aren't happy to be messed around and ignored.

I've worked out that I've spent more than a full working week just
taking and collecting the car from the dealers. I've done more than
1,000 miles just dropping off and collecting it (the dealers are both 10
miles away, so drive there in two cars, return in one, go back in one
and return in two means 60 miles per abortive repair attempt).  Peugeot
UK's comment - never mind, take it back to the dealer and let them have
another go at fixing it. I have no idea how many hours I've spent on the
phone trying to get this resolved.

They may have been a good car company once (I've been very happy with
all the previous Peugeots I'd owned), but their inability to fix our car
and don't-give-a-damn attitude means I'll never buy another. I can't
believe how abysmally they have treated us or how appallingly bad the
quality of the car itself is. Incidentally, neither of the 807 courtesy
cars we've had have been fault free either...

Matt