Excepts from a letter to Fleetwood

I believe in letting people know when they can improve.  I also believe in
letting people know when they got it right.  I wrote you a couple of months
ago very displeased with the quality of my trailer.  You called me the very
next morning and offered to take care of trailer even though I was just out
of warranty.  Because of your service and consideration I am again very
proud to say I am Fleetwood trailer owner.

Fleetwood Kudos:

Quick to respond - under 24 hours.  Completely understanding of my situation
and issues with quality.  Caring enough to extend my warranty - with all our
camping trips we went beyond last day of warranty.  Replacement parts better
than the originals

Apache Camping Center, Portland, Oregon Kudos:

Courteous, treating me like the day I bought the trailer.  Understanding of
my situation and explanation of quality concerns.  Timely repairs and
accommodating of my schedule - ready before I was.   Immaculate quality of
workmanship - your pride in quality shows.  I have to say this again -
immaculate quality of workmanship.

I am so proud of my trailer and the improved look of quality and build.  I
am going to brag Fleetwood in my favorite newsgroups and while camping these
final weeks.

Thank you again. Sincerely, Randall