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Car Forum / Driving, Maintenance, Tuning / RVs / December 2005

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Problems - 2000 Winnebago Journey DL 35'

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Lisa - 31 Dec 2005 00:18 GMT
Hi, my husband and I ordered a 2000 Journey back in '99 from the factory.
We went with Winnebago because I'm a paraplegic and they were the only major
manufacturer that had a in house "specialty vehicle" department.  They
modified it with a roll-in shower, second second door with a "super arm
lift" for the chair and move walls or deleted them inside for more room.  It
has one slide out.  Basically, we've had problems since our very first trip.
(massive fuel leak stranded us).

What we are facing now is a $2,000 repair bill because the sides of the
coach seperated so far from the floor that the shower was unusable.   The
service manager, at first, was actually was worried about liability issues
for them to even fix it, saying the only thing holding it up from crashing
to the ground was the cabinets.  He also said he'd never seen anything like
it and he told my husband in his opinion it couldn't have been caused by
anything the end user could have done.  By the way this has been fully
garaged on our property the whole time and has about 48,000 mile on it. It
hasn't even been used for the past year. It also has developed delamination
on one side which has been said to be water damage but possibly could be the
result of the walls separating.

The jury is still out on Winnebago and what they're ultimately going to do
about it.  Tenantively Winnebago told us "tough luck" because it was too old
.  They have also mentioned (not to us directly) that it was caused because
we towed something behind it and tweaked it.  That gets my Irish up because
it came with a hitch from the factory and we never towed anything close to
their suggested limits.

We feel it's manufacturer's defect, just a lemon and think they've dismissed
the problems leading up to this major disaster because the dealership had
such inadequately trained or motivated employees.  It's been in the shop a
year out of the last 5 and has had dozens of repairs, some included wall
coming loose in the first year.

Sorry for the "book". My question is has anyone else had such problems with
the walls on Journeys or other Winnebago's. Any thoughts or advice would be
appreciated.

Thanks,  Lisa
Will Sill - 31 Dec 2005 13:28 GMT
I see where "Lisa" <none> contributed:
>Hi, my husband and I ordered a 2000 Journey back in '99 from the factory.
.. . . .
>What we are facing now is a $2,000 repair bill because the sides of the
>coach seperated so far from the floor that the shower was unusable.  
. . . .
>The jury is still out on Winnebago and what they're ultimately going to do
>about it.  Tenantively Winnebago told us "tough luck" because it was too old
[quoted text clipped - 8 lines]
>year out of the last 5 and has had dozens of repairs, some included wall
>coming loose in the first year.

I'm against lawsuits generally, since it is USUALLY possible for a
well-documented and accurately-described problem to be made right
without lawyers and courts.  I'd urge you to try very hard to get top
brass at Winnebago to understand and consider your problem - they have
a better-than-average reputation.

That said, yours would NOT be the first Winnebago problem with
delamination and resulting issues.  My BIL had his delaminated rig
"repaired" at their factory, and it was returned (in winter) with
water & ice in the side compartments.  

Will Sill
The Curmudgeon of Sill Hill
Lisa - 31 Dec 2005 16:00 GMT
Thanks for your response Will.  Actually when I said "the jury is still out"
I meant that it was still undetermined what Winnebago or the dealership were
willing to do about it.  I contacted corperate last week. I'm not naming the
dealership just yet because I'm giving them a chance to do the right thing.
The big wigs are on vacation with the holiday right now. All that being said
I'm not going away!  I'm trying to become as knowledge about the problem
with as much history as possible. I don't like lawsuits either.  They mostly
make lawyers rich, raise the cost of things and in many cases just give
people an excuse not to take responsibility for their own actions. I'm glad
to hear Winnebago has a good rep though. Customer service and standing by
your product is a rare thing these days. Unfortunate.

Thanks again, Lisa

> I see where "Lisa" <none> contributed:
> >Hi, my husband and I ordered a 2000 Journey back in '99 from the factory.
[quoted text clipped - 28 lines]
> Will Sill
> The Curmudgeon of Sill Hill
 
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