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I got my bill for RV Roadhelp for $99.95. Of course, I moaned a
little, but, well, everything goes up. So, I set the bill aside and it
promptly slipped my mind. I didn't give it another thought till I got
another bill saying that my coverage had lapsed February something and
I would need to pay it immediately if I wanted to reinstate it. To
expedite it, I thought I would see if I could pay it on-line .

Then I discovered that the same product can be bought for $79.95
on-line. That kind of offended me . . . that a new customer could buy
it cheaper. I've been with them for 12 years (haven't had a claim in
10). So, I called customer service and complained.

The nice lady (sounded like she is in India) put me on hold for a few
minutes and came back on to tell me that she would discount my bill to
$81.95. That raised my blood pressure.

I said, "NO, I will not pay you one dime more than a new customer off
the street. I will give you $79.95 and if you can't do that then
cancel my contract and I will go shopping elsewhere."

Back on hold I went for about one more minute. When she came back this
time she offered me the service for $76.95. That accounts for the time
the coverage had lapsed and she will invoice me for that amount and
reinstate me as of today.

Blood pressure is back to normal.

Ron
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