Really, the first instance I referenced was a covered breakdown, which I
verified with the dealer when he operend on Monday.  But they just refused
to send someone.  I called a third party on my own (there was a very
accommodating Kenworth shop just down the road) and got the problem fixed.
Jagdesh and the other loser I spoke to at Coach-Net just dropped the ball.

Really, on top of that, even if it's NOT a covered event, my service
agreement says that I have the right to request them to obtain/dispatch
service and pay for it out-of-pocket.  I understood that, but they still
wouldn't do it.

In the other instances, I wasn't looking for roadside assistance, but
information/technical assistance, which my program is also supposed to
provide.  First, we arrived at the campground in Myrtle Beach SC on Saturday
morning and couldn't get one of the bedroom slides to extend.  I called
Coach-Net just to find a nearby authorized dealer.  They told me on two
seprarate calls that the nearest service would be in Morehead City NC, which
ain't exactly nearby.  I figured that was horse manure, so we just lived
with it until Monday am, when I called the manufacturer.  The customer
service lady directed me to a dealer not two miles away (no kidding), who
sent a guy out that afternoon to replace a shear pin that had fallen out.

Second, I was looking for information on how to bypass the hot water heater
using the Manabloc water distribution manifold.  My information that came
with the coach contained only generic information about the Manabloc, so it
was of no benefit.  The technician at C-N was not familiar with the
Manabloc, so he wasn't of any help, either.  Again, this was Saturday (while
I was trying to winterize the coach after the trip to Myrtle Beach) so C-N
was my main resource.  Bust.

I blew out the lines with air and lucked out on the temperatures until the
dealer opened on Monday.  I spoke with the dealer's service manager, who
thought I was kidding.  Turns out there was another issue, but the guy
talked me through it on the cell phone.  He told me that he was very
surprised that the Coach Net guy couldn't do the same.  At this point, of
course, I was not surprised.

My advice is steer clear.

You can now get CoachNet through Escapees.

BTW, I needed them for a technical problem several years ago. We had
some work done in a shop and they had drilled through our trailer brake
system air lines. I called the technical people to find a shop that
would fix it where we were and they called back in less than half an
hour with a place a mile away who came out to the CG.

Please see response to Astroweb's reply above.