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Car Forum / Driving, Maintenance, Tuning / RVs / August 2007Earthlink as newsgroup provider
I just have a "live chat" with support about newsgroups being down on their service. I was not surprised when they wanted to check my computer for problems even after I told them everyone was down. I finally escalated to bold type: IT'S YOUR SERVICE DOWN - NOT MY COMPUTER. That got their attention and said the would forward the ticket to the engineers. Now we'll see how long it takes to get live again. The last time it was 4 days!! Tom J on astroweb >I just have a "live chat" with support about newsgroups being down on their >service. I was not surprised when they wanted to check my computer for [quoted text clipped - 5 lines] > Tom J > on astroweb I came back from a trip to get an Email from Earthlink how they were inproving their newsgroup service. To find out I had no service. Had to unsubscribe and subscribe to get any messages. >> I just have a "live chat" with support about newsgroups being down >> on their service. I was not surprised when they wanted to check my [quoted text clipped - 9 lines] > inproving their newsgroup service. To find out I had no service. > Had to unsubscribe and subscribe to get any messages. That is absolutely absurd that they changed the program in such a way that current paths quit working, but never told the customer about the change. The new president will get a snail mail letter from me!! Tom J who has to delete and install 10 newsgroups :-( >>I just have a "live chat" with support about newsgroups being down on their >>service. I was not surprised when they wanted to check my computer for [quoted text clipped - 9 lines] >inproving their newsgroup service. To find out I had no service. Had to >unsubscribe and subscribe to get any messages. They are in the process of switching servers. (changed IP's too if you have a tight firewall) The new server is "news.earthlink.net". The old ones are "news.west.earthlink.net" and "news.east.earthlink.net". My understanding is that the east and west ones will be taken off line someday in future. I have been using the new one for several days now. Sometimes it can take 10 to 20 second to get into it but once into it the downloads and updates are much quicker than the old servers. ----------------- TheSnoMan.com >>>I just have a "live chat" with support about newsgroups being down on >>>their [quoted text clipped - 21 lines] > ----------------- > TheSnoMan.com The email tells you to use either "news.west.earthlink.net" or "news.east.earthlink.net" >>>> I just have a "live chat" with support about newsgroups being down >>>> on their [quoted text clipped - 23 lines] > The email tells you to use either "news.west.earthlink.net" or > "news.east.earthlink.net" In actuality, they no longer have news servers of their own.. They contracted with supernews to provide news service, and those server names are actually forwarded to another server name (nntp.earthlink.com which authorizes the account and then points to supernews).... If you just use the nntp.earthlink.com as a server name, it is marginally faster than using the other names, and you don't have to worry about them going away at some time in the future.... Tom J wrote: > I just have a "live chat" with support about newsgroups being down > on [quoted text clipped - 3 lines] > COMPUTER. That got their attention and said the would forward the > ticket to the engineers. Just a follow up. Earthlink news is now SuperNews. If you are having problems connecting or being ask for passwords, unsubscribe for all newsgroups you have through Earthlink and then subscribe to them all over again. BTW, the new faster path to the news servers is: nntp.earthlink.net Use it instead of news.east.earthlink.net or news.west.earthlink.net Tom J Tom J wrote: > I just have a "live chat" with support about newsgroups being down on > their service. I was not surprised when they wanted to check my [quoted text clipped - 3 lines] > ticket to the engineers. Now we'll see how long it takes to get live > again. The last time it was 4 days!! I am reading and posting using Earthlink and have several times today. > Tom J wrote: >> I just have a "live chat" with support about newsgroups being down on [quoted text clipped - 7 lines] > I am reading and posting using Earthlink and have several > times today. Didn't someone mention that they use supernews now? At any rate, when using their own newsservers, and when traveling, and/or using WiFi, Ethernet, etc, (anything cept dialup), it used to give an error message (Something about access restricted to earthlink networks)... That doesn't happen anymore, (you still have to logon with your earthlink account name and password) and you should be able to access it at anytime (just used it a few minutes ago)... In your software, under server name use nntp.earthlink.net (instead of the old news.west(or east).earthlink.net or medium old news.earthlink.net (those are actually forwarded to nntp.earthlink.net), and sometimes it is the sorward part that is broken, so try going direct... Tom J wrote: > I just have a "live chat" with support about newsgroups being down on > their service. I was not surprised when they wanted to check my [quoted text clipped - 6 lines] > Tom J > on astroweb Just a few days ago I received from Earthlink a notice that it would retain messages on its news server for far longer than was previously the case. This has not affected the alt.rv newsgroup's postings, but my other newsgroup is alt.binaries.pictures.rail, and that has made a *huge* difference to me. Perhaps Earthlink is coming to grips with the times. kh |
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