>> >> I wouldn't spend MY money on a company that rips off their
>> >> tuning-software
[quoted text clipped - 5 lines]
>>
>> Cheers!
>I'm very disappointed to hear that. I can sympathise especially, as I have had
>electronic designs of mine / my client's ( hardware and software ) blatantly
>ripped off by an Indian company that formerly traded with us and put back onto
>the European market under another brand name.
Hmm it wasn't an Indian company specialising in running call-centres that
are used by Australian telco's and perhaps big telco's in other countries as
well? 8-) (sorry for the slight off-topic diversion)
Craig.

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Pooh Bear - 12 Apr 2005 09:43 GMT
> >> >> I wouldn't spend MY money on a company that rips off their
> >> >> tuning-software
[quoted text clipped - 14 lines]
> are used by Australian telco's and perhaps big telco's in other countries as
> well? 8-) (sorry for the slight off-topic diversion)
Quite likely.
Because educated 'middle class' Indians speak pretty good english, a large industry
has sprung up in India 'outsourcing' call centre facilities for many native english
speaking countries. It's considered to be a good employment prospect there.
When they call themselves Jim or Annie - you know you're talking to one of the
nastier ones. They 'make up' what they think are friendly sounding names to the
Western - hmmm Oz even - ear. It's pretty obvious when it's fake though. I'd be
happier if they said ' hello this is Pradeep / Reshma talking to you ' actually.
I've had varied experiences.
The worst was when American Express offloaded their UK call centre - the guy on the
end of the phone tried to tell me I was 'mistaken' when he simply didn't understand
my question. Luckily, Amex must have twigged the problem and did a telephone survey
where I gave them hell for outsourcing. They use real Brits again now !
On another occasion I got cold-called by an Indian sounding chap calling himself
some english sounding name. It was obviously a con - so I confronted him - and he
giggled in an embarassed fashionand and hung up the line.
Most recently I spoke to an Indian gent in a call centre who was actually helpful,
polite, knowledgable and didn't have the deep accent ! Maybe he wasn't in India
after all ? LOL !
Graham
Craig's Saab C9000 Site - 13 Apr 2005 00:51 GMT
>Most recently I spoke to an Indian gent in a call centre who was actually helpful,
>polite, knowledgable and didn't have the deep accent ! Maybe he wasn't in India
>after all ? LOL !
Going very off-topic now (but it's worth it for a little humour), take a
listen to this MP3 file:
http://www.bigswamp.net/telstracallcentre.mp3
If that URL doesn't work, go direct using this one:
http://www.hereticweb.org/smelstra/telstracallcentre.mp3
There is meant to be another MP3 file doing the rounds that takes the mickey
out of our much-maligned aussie telco but I haven't found it yet.
Craig.

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Craig's Saab C9000 Page - http://lios.apana.org.au/~c9000 - Sydney Australia
Craig's Saab C900 Workshop -- For all Saab C900/C9000 Enthusiasts world-wide!
http://www.saab900classic.net http://www.saab900.org c9000@lios.apana.org.au
Come and explore our site, and check out our web-forums, mailing list, etc.
Pooh Bear - 13 Apr 2005 09:28 GMT
> >Most recently I spoke to an Indian gent in a call centre who was actually helpful,
> >polite, knowledgable and didn't have the deep accent ! Maybe he wasn't in India
[quoted text clipped - 11 lines]
> There is meant to be another MP3 file doing the rounds that takes the mickey
> out of our much-maligned aussie telco but I haven't found it yet.
That's a cracker Craig ! Scarily accurate too. The Indians *really do* believe they
know better, it's part of the culture.
Graham ( one time regular visitor to Bombay )