Hopefully, payback will come after enough people get p-o'd.  Some banks
have closed their overseas customer service offices due to inferior service.

JT

Their music on hold doot doot song would drive me nutz <lol>
Jeff

"John Poulos" wrote...

I killed Vonage because of poor quality and incompetent tech support.

too bad - I would have liked  the free LD.

MD

I had similar problems with HP. I had to ask to speak to a supervisor
because I could not understand the tech person from India.  I finally
got someone in Canada and she apologized for the language problems and
indicated complaints were growing because of difficulties like mine.
Problem is the bean counters don't get it yet. People are getting angry
about such service, or lack thereof.
Joe Roberts

Don't get me started on this issue. The last straw with Dell was when I got
a guy on the phone

Can I have your name ............. I tell him
Can I have your address, zipcode and telephone number.....I tell him

Him.... he repeats everything using the Navel method of spellin B for Bravo
etc., all the way thru my name, address and telephone number
How can I help you
My computer will not boot
Is your computer on
Yes, it is on
Let me see if I understand, your computor is on, but won't boot up, is that
correct
Yes
Can you tell me when this started
Just before I called you
So your computer was was working up and until you called Dell
No, my computer doesn't work that is why I called Dell
Let me see, sir if I understand, your computer was working, then it stopped
working so you called tech support
Yes
Okay so the computer was working then stopped, and now it does not work and
that is why you called here
YES
May I have your computers Express service code
I enetered that in, when I called
I understand, but I still need it
I give it to him
Would you turn off the computer, and remove the power cord, and remove the
battery
( I did what he said)
(Me) Okay. cord removed battery out
(Him) Okay so I am clear, you have removed the power cord and removed the
battery
YES
Would you please put the battery in, attach the power cord and power up the
computer
Okay done
It will not boot
Sir, am I correct that you have removed the battery, removed the power cord,
and then put the battery back in, and attached the power cord?
YES
What do you see
NOTHING
Sir, please bear with me, but have you had this problem before
NO YOU DUMB f.ck and hung up.
The next morning I called my IT guy, he comes over and uses a special boot
disk, one that does not come with Dell Computers
Computer bots up just fine......... You got mail........ Our records
indicate you called Dell on (date) would you mind filling out this
questionaire about the qualityof service from our technical department.

Now Dell claims that if you have a broadband hook up, with the customers
permission they will fix the problem from their facilities and talk you thru
each step as they go thru your screens and files.

This could be VERY interesting, talk about big brother watching you.

BG

Two related experiences:

Called long distance information by dialing area code I wanted and 555-1212.
Got an operator in India.  I could not understand her and she could not
understand me.  Finally, she said she understood whose number I needed and
gave me a number.  When I dialed the number I got a party whose name was
remotely like the one I needed.  I called information back immediately to
ask for a credit for the information call and was told in broken English
that a credit could not be issued.  In my frustration I dialed "0" and got
an American operator.  She explained that I needed to call LD info back and
demand to speak to the supervisor, who could issue a credit.  She told me to
be sure and ask for credit for three info calls because my initial call and
both subsequent calls would result in charges.  She explained that thiswas a
common problem.

On another occassion, I received a sales call trying to get me to join a
National Small Business group that provided representation for US businesses
in Washington.  When I was unable to understand much of what the person on
the phone was saying, I asked if the call was coming from India and the
caller replied "yes".  Of course I did not join the group, nor will I.  It
takes a lot of balls to have a boiler room in India calling US businessmen
asking that they pay dues to have your group represent them.

Based on what I read about Vonage on broadbandreports.com I didn't even
touch it and went a different route with excellent customer service.
See my review (for what it's worth) at:

http://www.betterphone.org

Thanks,

Thomas