I feel lucky to work at a reputable Subaru dealership. I see no cheating or
trying to milk money out of the customer, but people trying to fix cars.
Some customers may say otherwise, but there are two sides to a story.. here
are some of ours:

Customer #1: (Lastweek) The puddle is deeper than it looks, driving into it
may put water in your engine and computer and the insurance may totlal it.
Customer #2: (Lastweek) The puddle is deeper than it looks, driving into it
may put water in your engine and Subaru dosn't pay for this. I realise the
car only has 4000 miles on it. Being the car is brand new,
getting a new long block will take some time; we have to order it from
Japan.
Customer #3: (Lastweek) I realise that our brakejob was priced  expensive,
and you did it cheaper at home. But the tools we use are expensive, and
jacking it by the oil pan is not suggested, you may put a                big
hole in it and into the oil pickup screen. This part will have to be ordered
too-
Customer #4: (Lastyear) I know your a 20 year man, and dumping the clutch on
a WRX may seem like the thing to do, but 1st gear dosn't desinigrate like
that on its own. No there isn't a known weakness                 in the WRX
transmissions. If you plan to treat it like a race car, get a STI, that
transmission is about bulletproof. (I don't recall the resalution to this
case)
Customer #5: (Lastyear) Do you know customer #4? OK, 3 way split, you play
1/3, the dealership 1/3 and Subaru 1/3.
Customer #5: (Lastyear, 1 month later) Stiff to shift now? Lets look at it.
Wow, look at all the wear on the edges of those new gears; As the Subaru
evaluater says "This kid needs a sponcer, and Subaru
isn't it." (this one went to court; we as a shop never heard the final
answer)
Tuner Customer #6-7-8: Modifacations to the car can and will void the
warrenty. If we see mods, such as ECU Modifacations, Cat removal, o2 sensors
bypassed, we don't wonder why the check engine                     light is
on. Its our job to fix the cars as they were made from the factory. There is
an entire TSB covering engine mods and warrenty.
Customer #9: (Lastyear) Your engine is bad, knocking. The car has 28,000
miles on it. Can you prove you have had the oil changed? While 3000 is the
standard, 7000 is what the manufacture suggests, so                 show us
proof of 4 oil changes, thats all. Why don't you wish for us to see the
recept of the oil change at Jiffie Lube? Does it say something like "No oil
on stick" on it? (I think we split the cost on                 this repair
too)

IF you have regular service done at a shop, expect them to go farther to
help you. A example: A 90k service done, and about a month later the car
returns due to a transmission noise. The oil level was
good, the diff bearing went bad. We did a 3way split with this customer for
the repair. When the service manager is discussing a case with the Subaru
people, he will let them know the service                     history of the
cosomer, this often can influance the decisions.
               Last week a car came in after having the timing belt was
done at another shop, noting the heads were leaking, but it is over milage
on the engine, but not years. Altho this car has not been in our
shop befor, it was agreed that we will put the coolant additive/sealant in
and wait 6 months. If the leak persists, then 50/50 or 1/3 split on the
cost.

Gee Whiz: Don't post on the internet how you trashed your car and Subaru has
to pay for it (LOL) Honest people read the internet and may send everything
you wrote to the service managers in your area.                 The Tech or
Service manager may even be reading the bullitenboard....