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Car Forum / Subaru Cars / July 20082002 Outback Further Update
So far shut down by Subaru, saying whatever happend isn't their fault. Even if the connecting rod broke with plenty of oil and oil pressure. They didn't even look into the computer codes. I've had to push to get that to happen. Shop manager out in Larrmie opened the hood and said, "Yup, problem is the engine blew somthing." and went no further. I think I'd call him a "Human Check Engine Light" for the most part. Didn't make any attempt beyond that and Subaru didn't push him either. So much for Customer Service and Customer Good Will.  SignatureYours, Tom Did you write to the president of Subaru of America? I did when I had a not so serious problem as yours. The dealer, the regional tech rep, etc. had shut me down. I got his name from the Subaru magazine, but I am sure you can get it somehow else. He did get my problem solved. Do not know if it is still the same guy. Good luck. > So far shut down by Subaru, saying whatever happend isn't their fault. Even if > the connecting rod broke with plenty of oil and oil pressure. They didn't even [quoted text clipped - 5 lines] > > So much for Customer Service and Customer Good Will. > Did you write to the president of Subaru of America? > [quoted text clipped - 19 lines] > > > > So much for Customer Service and Customer Good Will. Do you remember if it was Thomas Doll, or Tim Mahoney? SignatureBest, Kirby In 1998, when I had the problem, the SOA president was George Muller. I googled Subaru of America and this site came up. I do not know if the information provided is accurate. http://center.spoke.com/info/p6QWfKM/KunioIshigami Good luck! >>Did you write to the president of Subaru of America? >> [quoted text clipped - 21 lines] > > Do you remember if it was Thomas Doll, or Tim Mahoney? > Did you write to the president of Subaru of America? > [quoted text clipped - 19 lines] > > > > So much for Customer Service and Customer Good Will. T.R. GIBSON? SignatureYours, Tom > So far shut down by Subaru, saying whatever happend isn't their fault. Even if > the connecting rod broke with plenty of oil and oil pressure. They didn't even [quoted text clipped - 5 lines] > > So much for Customer Service and Customer Good Will. Open a case with Subaru Customer service. It supposedly helps. Customer Service: 1-800-SUBARU3 (1-800-782-2783) Hours of Operation: 8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday 10:30 a.m. - 5:00 p.m. (EST) Friday -- Todd H. 2001 Legacy Outback Wagon, 2.5L H-4 Chicago, Illinois USA You really have to raise a fuss to get satisfaction. Had to do te same with a trouble prone Passat to get some things fixed that shouldnt have failed. > > So far shut down by Subaru, saying whatever happend isn't their fault. Even if > > the connecting rod broke with plenty of oil and oil pressure. They didn't even [quoted text clipped - 17 lines] > 2001 Legacy Outback Wagon, 2.5L H-4 > Chicago, Illinois USA > > So far shut down by Subaru, saying whatever happend isn't their fault. Even > > if [quoted text clipped - 21 lines] > 2001 Legacy Outback Wagon, 2.5L H-4 > Chicago, Illinois USA That's who I have been talking to. Corporate Subaru SignatureYours, Tom |
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