>I wrote a while ago about the dealer replacing my rotors on my 4Runner
> & then "losing" the old ones that I wanted returned.
> Then a fiasco trying to get my calls returned.
> Finally I complained to the GM. They had a meet & decided to refund in
> full, $364.09, for parts & labour!
Hopefully, they did it apologetically and not begrudgingly, and they were
able to keep you as a customer.

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Ray O
(correct punctuation to reply)