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Car Forum / Toyota / Toyota Cars / February 2008Poor service from dealership
My daughters Yaris was serviced at Western Toyota, Cameron Toll, Edinburgh. After the service she noticed that the body work was scratched and reported it there and then. This morning she went out and found that a tyre was flat and had a screw embedded in it. OK that could have happened anywhere, but when she went to change the tyre (got her boyfriend to do this), she found that the toolkit was missing from the car. She borrowed my toolkit, and when she went tom take off the tyre, found that the wheel nuts were only hand tight. This was a full service that wascarried out at the dealership at a cost £250, as the car was released from the garage, damaged, toolkit missing and left in an unsafe condition, I would like to write to Toyota and report this matter and send a copy to the dealership. Can anyone advise where I should write to. TIA > My daughters Yaris was serviced at Western Toyota, Cameron Toll, Edinburgh. > After the service she noticed that the body work was scratched and reported [quoted text clipped - 11 lines] > > TIA If you go to www.toyota.co.uk, you should be able to find some addresses and tele numbers. In addition, in the US, we have Better Business Bureaus, which maintain info about poor service from different companies. Perhaps, you have something similar in the UK. In addition, I would speak to the persons (in person) both in charge of the shop (shop foreman) and the dealership manager. Jeff > My daughters Yaris was serviced at Western Toyota, Cameron Toll, > Edinburgh. [quoted text clipped - 12 lines] > > TIA Do what Jeff said. And, in the future, always try and turn a brand name into a web address. If you're old enough to have a child, you should be old enough to figure this out. >> My daughters Yaris was serviced at Western Toyota, Cameron Toll, >> Edinburgh. [quoted text clipped - 16 lines] >a web address. If you're old enough to have a child, you should be old >enough to figure this out. Go pound sand, you sanctimonious prick....  SignatureScott in Florida "JoeSpareBedroom" ... > "BIGEYE" ... >> My daughters Yaris was serviced at Western Toyota, Cameron Toll, [quoted text clipped - 18 lines] > into a web address. If you're old enough to have a child, you should be > old enough to figure this out. Was that really necessary? Natalie > "JoeSpareBedroom" ... >> "BIGEYE" ... [quoted text clipped - 23 lines] > > Natalie Absolutely. >> "JoeSpareBedroom" ... >>> "BIGEYE" ... [quoted text clipped - 25 lines] > > Absolutely. New headlines in the NYT, "Joe is an idiot." They have proof for this story ... HINT It was not necessary to belittle the OP. >>> "JoeSpareBedroom" ... >>>> "BIGEYE" ... [quoted text clipped - 32 lines] >HINT >It was not necessary to belittle the OP. Appology to OP...... Joe is an idiot..... Don't pay any attention to him....we sure don't. SignatureScott in Florida Scott knows, it doesn't pay. >>>> "JoeSpareBedroom" ... >>>>> "BIGEYE" ... [quoted text clipped - 43 lines] > > Don't pay any attention to him....we sure don't. "Jeff Strickland" > "JoeSpareBedroom" ... >> "Wickeddoll®" ... [quoted text clipped - 33 lines] > HINT > It was not necessary to belittle the OP. I only spoke up because that's the sort of thing that scares people away from asking questions. I just don't want the OP to think we attack for no reason. Natalie > "Jeff Strickland" >> [quoted text clipped - 41 lines] > > Natalie I had a reason. You just didn't agree with it. >"Jeff Strickland" >> [quoted text clipped - 41 lines] > >Natalie 'we' don't... Joe does.... He is the lowest form of pond scum..... SignatureScott in Florida >> New headlines in the NYT, "Joe is an idiot." >> [quoted text clipped - 8 lines] > > Natalie But we do, just look at Joe. ;-) "Jeff Strickland"... > "Wickeddoll®" ... >>> [quoted text clipped - 14 lines] > > ;-) To quote the old joke, "What do you mean *we* paleface?" LOL Natalie "JoeSpareBedroom" ... > "Wickeddoll®" " ... >>> "BIGEYE" ... [quoted text clipped - 25 lines] > > Absolutely. Well, I disagree. This person wasn't trolling, so attacking him/her was uncalled for. Natalie > "JoeSpareBedroom" ... >> "Wickeddoll®" " ... [quoted text clipped - 31 lines] > > Natalie I never said he was trolling. But, how much friggin' grey matter does it take to guess that if you're looking for a company's phone number, you might try turning it into www.company.com? Cripes.... >> "JoeSpareBedroom" ... >>> "Wickeddoll®" " ... [quoted text clipped - 35 lines] >take to guess that if you're looking for a company's phone number, you might >try turning it into www.company.com? Cripes.... Joey you are truly an idiot. You are useless....and clueless... SignatureScott in Florida >"JoeSpareBedroom" ... >> "BIGEYE" ... [quoted text clipped - 23 lines] > >Natalie Of course it was.... That is how Joey acts. SignatureScott in Florida Thanks for the amusing replies, I was looking for a UK address where I could send a complaints letter directly to the appropriate people, as I'm sure Toyota will receive a lot of mail all of which will be screened. Alas, no address to send complaints directly, so it will just have to be their main office. I had checked their website before posting. Oh - Scott in Florida, I will be another 'Scot in Florida' later this year, coming over for a holiday. >>"JoeSpareBedroom" ... >>> "BIGEYE" ... [quoted text clipped - 28 lines] > > That is how Joey acts. > Thanks for the amusing replies, I was looking for a UK address where I could > send a complaints letter directly to the appropriate people, as I'm sure [quoted text clipped - 36 lines] >> >> That is how Joey acts. go here: http://www.toyota.co.uk/ and click on "contact us" at the bottom. That has Toyota's UK HQ address. Jeff >Thanks for the amusing replies, I was looking for a UK address where I could >send a complaints letter directly to the appropriate people, as I'm sure [quoted text clipped - 3 lines] >Oh - Scott in Florida, I will be another 'Scot in Florida' later this year, >coming over for a holiday. Welcome! Now we are full of tourists. Looking at the weather up north in the states....no wonder! >>>"JoeSpareBedroom" ... >>>> "BIGEYE" ... [quoted text clipped - 29 lines] >> That is how Joey acts. > SignatureScott in Florida > "JoeSpareBedroom" ... >> "BIGEYE" ... [quoted text clipped - 23 lines] > > Natalie I want to say "that's just joe," but you cannot say "that's just how a seriel killer acts," and blow it off. >> "JoeSpareBedroom" ... >>> "BIGEYE" ... [quoted text clipped - 26 lines] > I want to say "that's just joe," but you cannot say "that's just how a > seriel killer acts," and blow it off. Hold very still for a few seconds.... Bwahahahaha!!!!!!!! :-) > Hold very still for a few seconds.... > > Bwahahahaha!!!!!!!! :-) Junior joe, LOL Signature"We're going to take things away from you on behalf of the common good." Hillary Clinton > My daughters Yaris was serviced at Western Toyota, Cameron Toll, > Edinburgh. [quoted text clipped - 12 lines] > > TIA Sounds more like a case of a bad worker than a bad dealership... as for the scratches on the body work... that's really a "he said, she said..." and they do have to be careful with those kind of claims... Unless you had undeniable proof that there were no scratches on the car before hand, then you just have to deal with those... The onus is on the dealer to produce a pre-work body check report, and the dealer has offered to repair the scratches FOC before the other problems were discovered. The work was probably carried out by an apprentice, according to my son (a motor mechanic for renault). >> My daughters Yaris was serviced at Western Toyota, Cameron Toll, >> Edinburgh. [quoted text clipped - 20 lines] > Unless you had undeniable proof that there were no scratches on the car > before hand, then you just have to deal with those... > The onus is on the dealer to produce a pre-work body check report, and the > dealer has offered to repair the scratches FOC before the other problems [quoted text clipped - 25 lines] >> Unless you had undeniable proof that there were no scratches on the car >> before hand, then you just have to deal with those... I don't know the law in England, but in the US, it is very hard to prove that a shop put the scratches in. What you're suggesting is that each time a shop gets a car, someone goes with the costumer and verifies that there are no scratches and have the shop representative sign off. I really doubt that is the law. You're also going to have to have the shop person go around with a digital camera, take pictures of the empty space where the tyre change tools are, the loose lugnuts and every conceivable problem that could arise. This would prevent the shop from doing anything dishonest. And it would only add about 100 pounds to the cost of the job. If the dealer asked to repair the scratches on my car, I would think that the dealer is trying rip me off. Not all dealers in the US have body shops. Jeff PS, look up top posting on google. You need to learn to do inline posting. Top posting makes it hard to follow the thread. |
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