Is the engine on the right or left?

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Qslim - 03 Jun 2005 16:05 GMT

So an 02 Highlander comes in yesterday, about 25k on the odometer,
complaining of a slipping transmission and black smoke from the tailpipe.
Hmmm. Indeed, I can't even drive it in the shop, so we get a few guys to
push it in. Sure enough, the trans dipstick is bone dry. But wait, it looks
like there is approximately double the amount of oil in the crankcase, and
there is an aftermarket filter on the block. Hmmm. Of course, the owner is
claiming warranty, as he has done all of his service at a dealer. A
different dealer then ours. For which he has no records. And can't remember
the name.
Maybe we should include a Chilton manual for him in our repair estimate,
with the maintenance section highlighted.

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Ernie Sty - 03 Jun 2005 16:39 GMT

> So an 02 Highlander comes in yesterday, about 25k on the odometer,
> complaining of a slipping transmission and black smoke from the tailpipe.
[quoted text clipped - 6 lines]
>different dealer then ours. For which he has no records. And can't remember
>the name.

What a jerk, ruining his engine (and possibly transmission) and then trying
to get the dealer to cover it by lying.

Wait a minute... Even if a dealer actually did this, it wouldn't be covered
under warranty at all, would it? If it was actually done by a dealer, that
dealer would be responsible for repairing the damage. Warranties don't
cover parts destroyed through improper maintenance, even if it was a dealer
that did it, do they? I'd just tell him he has to take it to the dealer who
wrecked it in the first place!

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No one here - 05 Jun 2005 21:32 GMT

> I'd just tell him he has to take it to the dealer who
> wrecked it in the first place!

Good answer, yes, tell him to have it towed to the servicing dealer who
destroyed it. Surely he will fess up as he doesnt want a second tow bill
that he will have to pay.

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No one here - 05 Jun 2005 21:32 GMT

> So an 02 Highlander comes in yesterday, about 25k on the odometer,
> complaining of a slipping transmission and black smoke from the tailpipe.
[quoted text clipped - 7 lines]
> Maybe we should include a Chilton manual for him in our repair estimate,
> with the maintenance section highlighted.

So he did his own oil change, drained the transaxle dry, added engine
oil to the engine, end result, no tranny fluid, double engine oil. Not
warranty!

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DustyRhoades@mailcity.com - 05 Jun 2005 22:09 GMT

Nobody ever said Toyota owners were at the top of their
class in school? ;)

mike hunt

> > So an 02 Highlander comes in yesterday, about 25k on the odometer,
> > complaining of a slipping transmission and black smoke from the tailpipe.
[quoted text clipped - 6 lines]
> oil to the engine, end result, no tranny fluid, double engine oil. Not
> warranty!

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