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Car Forum / UK Car Forums / Car Maintenance (UK group) / October 2007

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Mungo "Two Sheds" Toadfoot - 23 Oct 2007 22:53 GMT
I emailed my local Toyota dealership yesterday to request a part for a
Starlet and got this back:

"Hello Sir

With reference to your enquiry

we would not keep a cap in stock, however we should be able to obtain on for
you

the following inforation i required before we can proceed

the full registation number

the full  vin number ( chassis number )

regards

Bob"

Si
Mrcheerful - 23 Oct 2007 22:59 GMT
>I emailed my local Toyota dealership yesterday to request a part for a
>Starlet and got this back:
[quoted text clipped - 18 lines]
>
> Si

This is the sort of gibberish that I used to get from my son's headteacher,
he couldn't see there was a problem !!
Mind you Abbey National send the same sort of illiterate junk and don't even
apologise when it is pointed out !

Mrcheerful
malc - 24 Oct 2007 19:47 GMT
>I emailed my local Toyota dealership yesterday to request a part for a
>Starlet and got this back:

Snip illiteracy

Which bit are you complaining about? The illiteracy or the fact that they
seem to want to know every bloody thing about the car before they'll sell
you anything?

We wanted a seal for part of our 106 diesel pump. Just a round piece of
rubber about the size of a penny. Peugeot only wanted the bloody VIN number
and registration. Of course as the car was off the road my wife was driving
my car and wasn't about to drive an 8 mile round trip just to get it. GSF
and Motaquip just need the registration.

Signature

Malc

Night close in on a shanty town.
Panama freighter wearing rusty brown.
Well she sails tomorrow and she's homeward bound
and you're bound to come home with me.

Mungo "Two Sheds" Toadfoot - 24 Oct 2007 23:29 GMT
>> I emailed my local Toyota dealership yesterday to request a part for
>> a Starlet and got this back:
[quoted text clipped - 4 lines]
> they seem to want to know every bloody thing about the car before
> they'll sell you anything?

Good point. That too, actually. All I want is a clutch fluid reservoir cap -
just a bit of black rubber with a lip on it!

Si
Doki - 24 Oct 2007 23:58 GMT
>>I emailed my local Toyota dealership yesterday to request a part for a
>>Starlet and got this back:
[quoted text clipped - 10 lines]
> driving my car and wasn't about to drive an 8 mile round trip just to get
> it. GSF and Motaquip just need the registration.

Most places want all sorts of gibberish. They assume they're dealing with an
idiot who knows nothing more than "it's a 1.8".
Duncan Wood - 25 Oct 2007 09:24 GMT
>>> I emailed my local Toyota dealership yesterday to request a part for a  
>>> Starlet and got this back:
[quoted text clipped - 13 lines]
> Most places want all sorts of gibberish. They assume they're dealing  
> with an idiot who knows nothing more than "it's a 1.8".

A quick glance through past posts round here would suggest that even  
that's an optimistic view of most punters knowledge.
Adrian - 25 Oct 2007 10:15 GMT
Duncan Wood ("Duncan Wood" <newsto@dmx512.co.uk>) gurgled happily,
sounding much like they were saying:

>> Most places want all sorts of gibberish. They assume they're dealing
>> with an idiot who knows nothing more than "it's a 1.8".

> A quick glance through past posts round here would suggest that even
> that's an optimistic view of most punters knowledge.

"It's blue, an' I fink it's a Pudgit"
Cicero - 25 Oct 2007 10:40 GMT
> I emailed my local Toyota dealership yesterday to request a part for a
> Starlet and got this back:
[quoted text clipped - 17 lines]
>
> Si

==================================
Just a general comment on this question of identifying spares. You can't
expect a storekeeper / spares assistant to have personal knowledge
of all bits and pieces. Most manufacturers provide spares for many current
and recent models (e.g. Peugeot - about 20 models). Most Parts departments
I've seen in recent years  have an excellent on-counter computerised
database which depends on correct vehicle identification to locate a
specific item amongst the many thousands of items which go into building a
car. Precise information is required and it's in our interest as customers
to provide it. Providing a 'VIN' number and Registration number hardly
seems over the top to identify a possibly obscure part, so let's be
reasonable with the people who help keep our cars on the road. I've always
found them helpful even with the most unlikely bits.

Cic.

===================================
Using Ubuntu Linux
Windows shown the door
===================================
Mallory - 25 Oct 2007 22:41 GMT
I have been into real peugeot dealers to buy air filters, fuel filters and
oil filters so I can give my 206 HDI a 12,000 mile service

I've given them the reg no, the Vin/chassis number etc every single time,
and they *ALWAYS* give me the wrong filters. I have to go back and say this
won't fit my car.....

This has happened at Peugeot dealers in Milton Keynes, Northampton, Evesham,
Worcester, and Bedford.

Even the motor factors like GSF, Eurocarparts have got it wrong too.

I've had to take in the old oil, air and diesel filters in so that they can
supply me with the correct parts.

Regards

Stephen

>> I emailed my local Toyota dealership yesterday to request a part for a
>> Starlet and got this back:
[quoted text clipped - 38 lines]
> Windows shown the door
> ===================================
Duncan Wood - 25 Oct 2007 22:47 GMT
I had a cavalier like that. Except when I took it in they still claomed  
that Cavalier master cylinders didn't come in m12 thread. Despite the  
steel brakelines with M12 nuts on.

> I have been into real peugeot dealers to buy air filters, fuel filters  
> and
[quoted text clipped - 67 lines]
>> Windows shown the door
>> ===================================
Doctor D - 28 Oct 2007 15:44 GMT
> I've given them the reg no, the Vin/chassis number etc every single time,
> and they *ALWAYS* give me the wrong filters. I have to go back and say
[quoted text clipped - 7 lines]
> I've had to take in the old oil, air and diesel filters in so that they
> can supply me with the correct parts.

I second this. Called at Bredon Peugeot in Evesham and asked for an oil and
fuel filter. Gave them the reg number (the car has been there for servicing)
and then the parts girl comes back with an oil filter but has to ask if it's
the paper or canister fuel filter.
 
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