Hi all,

I required a duplicate key made for my 1987 Volvo 760GLE which is a one owner car since
new.

I ordered the key because the dealer did not have a key punching machine, and no one
locally grinds dealer blanks because they are made from metal-not brass(plated) the reason
they don't cut these keys is because it wears the grinder, usually these are notched with
a machine.  The price of $15 Cnd includes the rubber Volvo key and cut to the vehicle's
VIN, a blank costs the same.  (I double checked the VIN, the parts person didn't

Anyhow, I picked up the key today, and it didn't work.  When I purchased the key in the
first place, I was NOT told that the key has a 50-50 chance of working.  Instead, when I
picked up the key, I was told that it may not work.  Well, they were right!!!  It didn't
work, it opened the driver's door, but would not turn the cylinder in the ignition, trunk
lock or glove box lock.  All the cylinders in the car are original, one key operates all
locks and have never been changed for any reason.

So, the dealer told me that I am SOL literally, and in a condescending manner to boot, the
parts manager said "You're car is too old".  I questioned their practice of not informing
the customer that a $15 key may not work, and he stated that I was told - (if I was, I
would have bought an Ilco rubber key which looks identical except it doesn't say Volvo!,
and it is only $5 Cnd cut at Lock Mart <- best source for aftermarket keys and for rare
cars as well).  I spoke with the dealership manager, and he basically said I am out of
luck.  For $15 I am walking out an unhappy customer, in fact, I was PISSED OFF....  We've
bought 3 cars from their freakin' dealership!!!!!!!!!  This 760, an 850 and a V70!!! And
we are due for yet another.  BTW: they won't make a 2nd key for you in case the first one
doesn't work, bottom line............  They said Volvo Canada "laser" cut this key for me
(you can clearly see the notch marks from the hand notcher, lasers don't leave that kind
of mark and distortion).

As I was leaving the dealership totally unsatisfied, one of the sales persons came up to
me and from his own wallet gave me the $15 and I thanked him, his 10 second approach made
me happy, BUT........ the manager continued to argue with me AFTER I was satisfied, this
time I turned away and continued walking to my car, my lovely 760.... he followed!!!!!
still provoking me.  I told him thank you, and that I'd never come here again.

I actually work in a field where I support hundreds of customers (for a distribution
company) and both by nature and because of my job, I know what it takes to make someone
satisfied, they could have either given me another key and guarantee it works or just do
the simplest thing and refund the money.  No where on the invoice does it say no refunds
or guarantees that cut keys work.

That was Robert Motors in Etobicoke on Dundas (Toronto, ON)

I love Volvo cars, now I have to find another dealership to replace our 850 and eventually
the 760 (most likely Unionville Volvo or Volvo Villa)

Thanks for listening to my rant........ as a paying customer, I think it's only fair to
get a key that works (especially at $15 each!)