I went to pick my car up from the shop on 5/26/06. I paid $491.46 for
the work that was done on my vehicle.  I took it in to have the timing
belt replaced. They changed the timing belt, balance shaft belt, seals,
and water pump. I have a 1990 volvo 740 GLE 16 valve. I went out and
decided to check all of my fluids before I left. I noticed that there
was no coolant in the coolant reservoir. In addition, I noticed that
someone had left some tools in my engine compartment. I proceeded to
fill up the reservoir with coolant. I went in to talk to the service
person about it and I gave him the tools back. He said that someone
must have forgot to replace the coolant that was lost while replacing
the water pump. He checked the reservoir and discovered that it needed
even more coolant, which was after I had almost emptied the one gallon
of coolant that I keep in my trunk. He said that there was likely air
pockets in the tank and that was the reason that it was low after just
filling it. As a result, the service person gave me $20 dollars cash
and said that it should not have happened.

    With the service person standing there, I noticed that one of the
hoses coming of of my engine was missing. I asked him why the hose was
gone. He stated that the hose was taken off because it has a tendency
to burn out the sensor on the air intake. I now know that the missing
hose is called a pre-heat hose. The cost of the hose at the Volvo
dealers is over $50 dollars. I called a few people to ask what this
hose was for. A person at the service department at Jim Fisher Volvo
and Napa Auto Parts said that the hose heats the car up in order for it
to start properly. In addition, the said that I could not pass DEQ
without the hose. Furthermore, the Jim Fisher service guy stated that
he had never run a car without the hose, so he was not aware of all of
the effects associated with its removal.

    When I was trying to leave the shop, upon startup, the engine shook
very badly and stalled three or four times. In addition, it was very
difficult to turn the wheel without some considerable effort. I asked
the service person about it and he said the idle was off and that it
took awhile for the power steering pump to work.
    On my way home, I noticed that there was shaking coming from the
engine. In addition,  there was a noise coming from the passengers side
in the engine compartment. It sounded like something was rubbing
somewhere. I wanted to take the car back, although it was a day that
the service person stays for people to pick up cars, there are not
mechanics on duty. When I got home, I checked under the hood and
noticed one of the screws on the timing belt cover had not been
tightened. As a result, one of the belts was rubbing into it.

    While I was on my way to work the car started to over heat. By the
time I pulled into the parking area the car was starting to smell like
it was burning up. When I was done with work at 8:45 AM, I took the
shuttle bus back to my car. I checked to see what the coolant levels
was. I noticed that there was no fluid in the coolant reservoir. I got
some coolant out of my trunk and I poured it in. The coolant was
leaving the reservoir as fast as I could poor it in. Then I noticed
that the coolant was pouring out from the under the car. I looked under
the car and it seems like the coolant was coming from the engine
itself. I think that my car has suffered some significant engine
damage!
What should I do? I don't want these people working on my car any more.
The level of incompetence shown is above and beyond. Would they be
required to fix any damages that their incompetence caused?