I've had a very difficult time trying to get my order sorted out with
them. The double billed, then never delivered and now are giving me a
hard time about getting the billing reversed. I've bought thousands of
dollars worth of Volvo parts mail order from multiple sources over the
past 15 years and this is the first time I have had such a difficult
experience. The "manager" there claims everything is my fault, but that
is nonsense as all I did was to place an order on their website.
Recently he promised a refund, then surprised me by only giving a
partial refund which he said nothing about until after the fact. I've
started a dispute with my credit card company and will probably get is
sorted out, but I wish I had known to not start down this road with them
at all. In the future I will stick with well established Volvo mail
order parts dealers like Borton Volvo for original parts and
eeuroparts.com for aftermarket stuff. Both of them have never given me
a bit of trouble.
myswedisparts.com appears to be a web name for Volvo of Richardson.
Perhaps others will have better luck, but the experience has left me
rather sour.
Jamie - 24 Apr 2007 16:39 GMT
> I've had a very difficult time trying to get my order sorted out with
> them. The double billed, then never delivered and now are giving me a
[quoted text clipped - 16 lines]
> Perhaps others will have better luck, but the experience has left me
> rather sour.
My experience with them has only been direct purchases from the parts
counter (I live near Dallas). Aside from being ridiculously expensive
(as dealers are), I have had no problems. I guess it's hard to screw
up single part purchases. I have heard other complaints from customers
doing warranty work.
As for web orders, I think the most well-known distributors are
FCPGroton.com - they have probably the better selection of mechanical
parts at discount prices and fast shipping. IPDusa.com is known mainly
for performance and suspension, and more expensive than FCP.
VLVworld.com is the accessory place. I am sure the others you
mentioned are fine shops, too.
Glenn Klein - 25 Apr 2007 01:05 GMT
> I've had a very difficult time trying to get my order sorted out with
> them. The double billed, then never delivered and now are giving me a
[quoted text clipped - 16 lines]
> Perhaps others will have better luck, but the experience has left me
> rather sour.
I would contact Volvo cars of America & let them know your experience
they will be most interested & most likely will be able to help you
resolve your problem
Glenn K
Volvo Certified Technician
ASE Certified Technician

Signature
" Anyone who has never made a mistake has never tried anything new"
-- Albert Einstein
John Horner - 28 Apr 2007 01:00 GMT
> I would contact Volvo cars of America & let them know your experience
> they will be most interested & most likely will be able to help you
> resolve your problem
> Glenn K
> Volvo Certified Technician
> ASE Certified Technician
Volvo of Richardson credited the disputed amount within days of my
sending documentation of the history of this issue to my credit card
company, so it seems that they realized they didn't have a leg to stand
on in arguing about the charge-back from the credit card processor.
This is one very good reason to always use a credit card when making
mail order purchases as the credit card company gives you a very good
way of resolving disputes.