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Car Forum / Volkswagen / Water Cooled Volkswagen Cars / April 2009

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2004 Touareg - 80K miles - center support bearing

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Whatever  . . - 24 Apr 2009 18:58 GMT
Trying to get a virtual second opinion on a repair quote - a mechanic tells
me that the center support bearing is gone - and that there's no aftermarket
(OEM) parts available for this - the assembly has to come from the VW
dealer - and that parts on this runs about $1000 - couple hunderd more for
the labor - make sense?

Thanks!
Whatever  . . - 24 Apr 2009 19:59 GMT
BTW - I checked the VIN with VW and there are no recalls or extended
warranty provisions for this car.

> Trying to get a virtual second opinion on a repair quote - a mechanic
> tells me that the center support bearing is gone - and that there's no
[quoted text clipped - 3 lines]
>
> Thanks!
racertod@racertodd.com - 25 Apr 2009 03:54 GMT
>Trying to get a virtual second opinion on a repair quote - a mechanic tells
>me that the center support bearing is gone - and that there's no aftermarket
>(OEM) parts available for this - the assembly has to come from the VW
>dealer - and that parts on this runs about $1000 - couple hunderd more for
>the labor - make sense?

    Googled around, couldn't find an aftermarket part.  Did see a
reference to Colorado Drive Shaft
(www.coloradodriveshaft.com/volkswagen_touareg.htm).  They repair your
shaft by cutting off the CV joint, pressing on a new center bearing
then welding on the CV joint and balancing the whole assembly.
Supposedly around $550 or so...

Todd
Phillip Mcracken - 27 Apr 2009 00:36 GMT
Have to find out the reason for the failure in the 1st place, if its a weak
bearing or  underdesigned for the load etc then perhaps some sort of
aftermarket part will surface.  Another option is always a low milage shaft
from a wrecker.

>>Trying to get a virtual second opinion on a repair quote - a mechanic
>>tells
[quoted text clipped - 12 lines]
>
> Todd
pfjw@aol.com - 27 Apr 2009 14:21 GMT
On Apr 24, 1:58 pm, "Whatever  . ."
<attitudeiseveryth...@braintrust.com> wrote:
> Trying to get a virtual second opinion on a repair quote - a mechanic tells
> me that the center support bearing is gone - and that there's no aftermarket
> (OEM) parts available for this - the assembly has to come from the VW
> dealer - and that parts on this runs about $1000 - couple hunderd more for
> the labor - make sense?

Yikes! A "tough" SUV has a critical drive-line failure at a mere
80,000 miles???

Here are my questions/concerns:

"A mechanic" - not VW? A failure of this nature would have me on the
phone to the VW Zone manager as quickly as I could find the number.
And I would want that diagnosis in writing from VW before I acted on
it.

Have you in any way abused the vehicle, towed too much weight,
overloaded it or anything of that nature? Have you 'bottomed' it on
rough terrain? Has it been in an accident? If the answer is -NO- to
the above, then this failure flatly should not have happened at least
in my opinion. Although even a minimum of research shows that these
bearings are failing in some quantity worldwide at a range of about 70
- 100 miles, so yours seems to fall right in that area. VW had better
do something about this - it is an egregious design flaw that a
critical part should fail so quickly.

My feeling when it comes to the Touareg (apologies in advance) is that
it is a particularly ill-conceived vehicle well past its time, over
priced and under-tough but nicely polished on the surface. The M-Class
Mercedes is superior in every way including price, the Volvo XC70 is
far more practical, burns regular gas, and so forth. Both have drive-
trains that will last at least several times that 80,000 miles with no
trouble at all - from direct experience. Both will go well in all but
'stupid' weather and driving conditions, and both will handle all but
'stupid' off-road situations - also from direct experience.

Good luck with it. Be tough. Be assertive and direct. VW should not
get away with this if it is a common defect  - worse if the
replacement part is identical and 'unimproved'.

Peter Wieck
Melrose Park, PA
LG - 27 Apr 2009 20:31 GMT
These bearings are prone to failing, some as early as 20K.
VW parts catalog does not have the bearing, entire driveshaft must be
replaced.

> Trying to get a virtual second opinion on a repair quote - a mechanic
> tells me that the center support bearing is gone - and that there's no
[quoted text clipped - 3 lines]
>
> Thanks!
Whatever  . . - 28 Apr 2009 14:12 GMT
Thanks for the information - bottom line, VW Worldwide checked the VIN and
there have been no recalls or warranty extensions.

I didn't have the time for an extended battle over the issue with VW - we
needed the car for work on a daily, right-away basis.

The car hadn't been abused or bottomed out - we had the mechanic get the
part from VW and do the repair work.

Thanks!

> These bearings are prone to failing, some as early as 20K.
> VW parts catalog does not have the bearing, entire driveshaft must be
[quoted text clipped - 7 lines]
>>
>> Thanks!
pfjw@aol.com - 28 Apr 2009 21:51 GMT
On Apr 28, 9:12 am, "Whatever  . ."
<attitudeiseveryth...@braintrust.com> wrote:

> I didn't have the time for an extended battle over the issue with VW - we
> needed the car for work on a daily, right-away basis.

No reason you can't chase them after the fact. That this bearing seems
to have a considerably history of vastly premature failure as compared
to its peers from other marques is more than sufficient grounds for
you to be as persistent as may be required. The fact that it cannot be
replaced except as part of a larger (and more expensive - therefore
more profitable) assembly is piss-poor planning from VW - at their
customers' expense. Either way, VW should step up to the plate and
make good on this part.

Peter Wieck
Melrose Park, PA
racertod@racertodd.com - 29 Apr 2009 03:21 GMT
>The fact that it cannot be
>replaced except as part of a larger (and more expensive - therefore
>more profitable) assembly is piss-poor planning from VW - at their
>customers' expense

    I have to defend Mother Volkswagen here.  The fact that they
don't stock the bearing as a separate part has nothing to do with
"piss-poor planning".  Take a look at where the bearing is on the
shaft.  It's in the middle of the shaft with larger diameter
components on either side.  The only way to replace it is to cut the
shaft, replace the bearing, reweld the shaft and rebalance it - hardly
something that a typical repair shop is going to do.
    Yes, it would be nice if they used a heavier-duty bearing that
would last longer.

See picture here, bearing is just to the left of the letter V:
http://www.coloradodriveshaft.com/volkswagen_touareg.htm

Todd
pfjw@aol.com - 29 Apr 2009 11:46 GMT
On Apr 28, 10:21 pm, racer...@racertodd.com wrote:
> "p...@aol.com" <p...@aol.com> wrote:
> >The fact that it cannot be
[quoted text clipped - 15 lines]
>
> Todd

Todd:

WOW!

You do miss the point.

Either the shaft should have been designed so that the bearing was
replaceable - OR, perhaps, as you suggest, the bearing should have
been designed to handle the anticipated load. Ideally, both.

These sorts of things are why engineers get the big bucks - to plan
them out. So that such failures should not be 'discovered' on the
backs of their customers. Further to that *when* such discoveries take
place Mother Volkswagen ought to step up and *FIX* it.

Repeat: Piss-poor planning.
Add: Piss-poor response to the results of piss-poor planning.

The OP's bearing is not the first one of its kind to have failed. It
is apparently endemic to the species.

Peter Wieck
Melrose Park, PA
pfjw@aol.com - 29 Apr 2009 20:46 GMT
On Apr 28, 10:21 pm, racer...@racertodd.com wrote:

>         I have to defend Mother Volkswagen here.  The fact that they
> don't stock the bearing as a separate part has nothing to do with
[quoted text clipped - 7 lines]
>
> See picture here, bearing is just to the left of the letter V:http://www.coloradodriveshaft.com/volkswagen_touareg.htm

YIKES!

First, excuse if this is a repeat - I posted earlier to an apparent
black hole.

"Mother" VW designed this shaft as an integrated system not able to be
repaired easily. They could have a) designed it so that the bearing
was repairable as a single piece or b) specify a much heavier bearing
to justify the design as-built, or c) preferably both.

"Mother" VW has many, many engineers on their payroll to anticipate
this sort of thing and plan for it. The OP's bearing is only one of a
great many also suffering from premature failure, some much sooner
than his. To-date, Mother has done nothing about it other than sell
lots of replacement parts to her sucker..., uh, customers.

Repeat:

Piss-poor planning, piss-poor response to premature failure.

I wonder if their recent design is any different for this part?
Apparently not - listings all show "2003 and up".

It would be bad enough if this were a low-end VW, but for it to be in
their TOL entry (of the time) is unconscionable.

Peter Wieck
Melrose Park, PA
 
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