Speaking aside from the service dept. I too ,like many people, disliked
car salesman. But when I moved and needed a job quickly , I got a job as
a car salesman at a local dealer.  I did this job for  a total of 3
months. I said to myself " I am gonna be different than the slick car
salesman, I am  gonna give every customer the best deal I can." Just as
long as I can pay rent ,food,etc. Well to make a very long story short .
I have a deep respect now for the majority of car salesman . I have
never been lied to so many times in my lifetime . And who was the
biggest liar? The salesmanager? nope..... The salesman? ......nope
...The service manager? nope ......The Owner of dealership? ....nope
...It was THE CUSTOMER!! Yes you heard me THE CUSTOMER!!        I bent
over backwards on every deal to get it approved  and it was never never
good enough for the customer. Every customer thinks your making tons and
tons of money off a sale. DO you know how much a car salesman gets off a
'mini' deal? Well put it this way I worked over two weeks trying to give
thus guy the best deal I could on  this TRuck that he said he loved ,but
he was shopping around so he did the usual test drive ,call backs follow
ups and finally he agreed .We ended up selling below invoice @$50,000 .
And off of that $50,000 deal do you know how much I made??? I made a
whopping $50.00 commission..wow ..all that for two weeks work!!!!. I was
mortified and went to my sales manager asking if this was a mistake. And
he said they actually lost $200.00 on the deal. Even after ALL dealer
kickbacks and incentives etc.....Man that sucks...Also every buyer that
comes into the lot constantly says.. "Im just Looking"...... 90% of
customers say there 'just looking'.... Most customers going into a
dealership have there mind made that salesman are all crooks ,so the
customer already has somewhat of a chip on there shoulder. Just Imagine
working 12 hours a day 6 days a week of this constant " Oh well Im just
looking I'll be back at 4 or 5 pm , will you be here." Then I say yes
I'll be here..here is my card..Then they'd  NEVER show up . Id say about
95% of the people I talked too lied to me . And here I was , trying to
be an honest car salesman with good deals .Something I 'THOUGHT' that
customers wanted. But they wouldn't let me ,as hard as I tried. they
constantly lied all the time. And I am  not talking about just not
showing up ,I am  talking about Everything ,....down payment..money owed
on loan.....age.....money earned...you name it they said it and lied
about it ..... One guy even said he had ice cream in his  truck and he
had to leave.. AFTER HE JUST TOOK A 60 min talk and test drive with me.
WHY THE f.ck WOULD YOU GO BUY ICE CREAM AND TAKE A 60 minute visit to a
dealership?? Why didn't he just say " HEy YOU KNOW i don't wanna buy
this car , thank you have a nice day." .... HE FORGOT THAT WHEN MY
SALES MANAGER DID AN INSPECTION ON HIS TRADE IN HE NOTED HOW CLEAN IT
WAS..THERE WAS NO f.cking ICE CREAM IN HIS TRUCK. !!!UGH f.cking
LIARS!!!I mean I cant STRESS how epidemic it is that the amount of
customers lie. I have so many stories like that. Its really on a
biblical scale!!. Here I was never being a car salesman before
,thinking 'oh well car-salesman are crooks I am  gonna change that'.
WELL MY BIGGEST surprise was how ruthless, liars,scammers the customers
are.
I would get to work and start at 8:00 am and leave at 8:00 pm for six
days a week with one day OFF --THAT IS  70 HOURS in a week !! And every
other week we would get a HALF DAY off ..BUT GUESS WHAT ???? When you
would greet a customer in the morning on your half day they would say
'well I am  really serious about buying, will you be here at 6:00 pm?" I
am  like yes I will..BUT INSIDE MY HEAD I am  LIKE NOOO there probably
lying and its  my much anticipated HALF DAY OFF..Ugh...but never the
less I was there for the customer to help him/her get a deal ,so I
always said YES I'll be here with a smile ............ SO 6:00 PM rolls
around then 7:00pm then 7:30pm then finally closing time 8:00 pm ..NO
SHOW FROM THE CUSTOMER!!!! CRAP there goes my half day off.... gone
again!! .... because of another lying bullshitting customer.  Needless
to say I got tired of being lied to all the time and giving the 1,000th
test drive to the BOZO who just wants to see how fast the new Mustang-GT
is with no sincere intention of buying one. And every a.shole wants to
come to the dealership and talk about how kool this new car is on your
lot and the HP AND torque blah f.cking blah ..and they have no intention
of buying. DO YOU f.cking REALIZE THAT I HAVE TALKED ABOUT THAT SAME
f.cking CAR TO THE OTHER 40 BOZOS IN THE SAME WEEK OR EVEN IN THAT SAME
f.cking MORNING BEFORE YOU????  DO YOU??? .....Its hard to be
enthusiastic when you know(in the back of you head) this a.shole is just
wasting time on his day off with zero intention of buying, BUT in the
back of your head your like "well he said he was serious." but ..is he
serious ??because the last  9 out of 10 people lied to me..Is this guy
lying too???? Turns out yep he's full of sh.t !! And then that same
WHOLE f.cking senario repeats itself over and over and over and over
every day 12 hours a day 6 days a week!.......Keep in mind now 12 HOUR
DAYS NOT 8 HOURS A DAY BUT 12 HOURS OF THIS sh.t!....Being a carsalesman
is alot harder than Id ever thought or imagined and its no place for
honest people like me .And I can sincerly blame that on the customers.
'Buyers are truly liars'.

Federal Emissions Coverage: Components under the federal emission
defect warranty are covered for 36 months/36,000 miles and specified
major emission control components are covered for 8 years/80,000
miles. Specified major emission control components under emission
performance warranty are also covered for 8 years/80,000 miles. In
addition, emission performance warranty is applicable for 24
months/24,000 miles in states and local jurisdictions that require a
periodic EPA-approved inspection and maintenance program.

Also:

The Hidden Warranty (and secret Chrysler warranties) The universal
"hidden warranty"Every car sold in the United States comes with a
warranty you may not be aware of. It covers a variety of components
for five years or 50,000 miles. Newer cars are be covered by an even
longer warranty on selected components, such as the computer and
catalytic converter. This is the "emissions warranty," designed to
ensure that American cars do not pollute as badly as they otherwise
would. It places the burden of emission system reliability on the
automaker, so they have to find ways to make the car stay "clean" for
as long as they can, or pay to fix it. There are actually longer
warranties available for many cars depending on the year. Check your
manual or the DOT.

Buying a new car? You don't need to get an extended warranty from the
dealer; click here for another extended warranty source. (Allpar
benefits from your choice.)
Check your warranty booklet for details. 1993 models, for example,
covered not just the obvious emissions-related items, but also the
coil, fuel injection, spark plugs, speed and temperature sensors,
throttle body, turbocharger, even secondary ignition wires. (Some of
these items are only covered to the first replacement interval - e.g.
spark plugs are covered until 30,000 miles or so). Catalytic
converters on vehicles built after 1995 are warranted for eight years
or 80,000 miles.

If your dealer gives you trouble - some claim ignorance and refuse to
believe the booklet that comes with the car! - try calling Chrysler at
800 992 1997. If that fails, or for more information than you get with
your car, write to:

Director, Field Operation and Support Division (6406J)
EPA
401 M Street Southwest
Washington, DC 20460

It's $100.00 at Dodge dealers, or anywhere for that reason.

Check your deductable.  I believe, and I could be wrong, that deductable is
$50 at Chrysler/Dodge dealership and $100 elsewhere.  Mine is that way
anyhow.

I didn't ask them to replace it! All I asked them to do was to physically
check the EGR
Valve to make sure it was working ok. That's it - period. They did not,
because there
was no code at the time.

This problem did NOT exist when the plugs and wires were changed out. The
car IS going back to them tomorrow, but the EGR problem came up BEFORE the
plugs and wires were changed. AND the regular mechanic used the OEM parts at
a lower price than what a dealer would charge for them.

Because I have an extended warranty - Chrysler Added Care Plus - that will
cover
this crap. Why pay much more than you have to? I have a $100.00 deductible,
that
is a heck of a lot better than $750.00 or so to tear apart the transmission.

I have a right to voice my opinion in a public forum such as this. You have
a problem
with my rant because you are a dealer tech, but it's not directed at you, so
take it
easy!

So I'm an "idiot" because a Dodge dealer service dept did not do their job
right and
I chose to rant about it on a public forum? I didn't name names either.
If it makes you feel better to resort to name calling, feel free - I have
broad shoulders.
Whatever floats your boat.

Look, I did NOT post my year/make/model because I DON'T want someone on here
to tell me what is/might be wrong. I just want to know why you take a car
to a dealer, tell them specifically what the problem(s) are, just ask them
to check
it out and PHYSICALLY see if the EGR is ok, PHYSICALLY see that the Torque
Converter is ok,
PHYSICALLY see that the CV joints are ok. But it seems like, if there is no
computer code,
there's no problem.

And that's MY problem. I asked them to PHYSICALLY check it out, you know,
get their hands dirty,
but they refused because there is no computer code.

Stop taking offense because you work for a dealer. This is NOT aimed at
Glenn Beasley, but
the dealer service centers that I have been to (2 of them). They charge WAY
too much for labor,
over-price all their parts, and then don't troubleshoot all the issues fully
or correctly.

If I did my job this way, I would not have a job.

And if they would have replaced the EGR valve and if  it didnt fix it you
would be right back at the dealer complaining because your car wasnt fixed.
You DONT replace a part just because there is a code!!!!

Why the hell dont you take it back to the place that put the plugs and wires
on it!!! if you spray water and see them arcing there is a
problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!

SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!

I can explain it to you and i have never told anyone this but your an
Idiot!!! you post a question here, or should I say you cry on here , dont
give a year make or model and expect to get answers. get a life or buy a
Ford!!

Glenn Beasley
Chrysler Tech. at the dealer!!

I took my car in for 3 issues...

1) P0404 code (EGR Valve stuck) on the odometer when I turn the key
on-off-on-off-on, except when I took it into the dealer to have them check
it out, they wouldn't even look at the EGR Valve because the code was no
longer in the computer. I told them I saw the code on the odometer display
using this method AND by using a scan tool from AutoZone. They told me the
AutoZone tool is worthless, just so they can charge $70.00 to connect
theirs, but it showed the exact same code as the ignition method.

2) My car has been hesitating, lurching, bucking, whatever you want to call
it, while maintaining a constant speed. They said they sprayed water on the
plug wires and they are arcing to ground. Need to replace the wires AND the
plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top of
the line stuff too. But instead of saying to replace the wires only, they
said the plugs too! Why? My regular mechanic said they are full of BS.

3) My car clunks when I shift into a gear, and when I take off - my regular
mechanic says Torque Converter and it's killing the CV Joints. I told them
this, they said they could not duplicate the issue so they did nothing! I
picked my car up from the dealer and when i put it in gear and took off -
SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque
Convert and CV joints out - most likely because there was no computer code
for them.

Why are dealer service dept's like this? Why don't they fix your car when
you take it to them? I'm so sick of dealers. I have an extended warranty and
my guess is that they want out of it as cheaply as they can, wait till the
warranty is over, then fix the car for 2-3x what a regular mechanic will
charge you. I'm sick of it - can someone explain to me why this is?

Ticked off bad,

-TRogers