Re: Can someone explain Dodge Service Dept's to me...
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Re: Can someone explain Dodge Service Dept's to me...
| bllsht | 16 May 2007 07:08 |
>> >> Quick, name a Dodge vehicle with a vacuum operated EGR system that >> >> uses a position sensor. [quoted text clipped - 11 lines] >read what I said and find any technical fault with it. You can't? >Great. Technical fault? No. Irrelevant, considering the OP was talking about a Chrysler product? Yes!
If you want to use irrelevant posts to take weak shots at somebody 'cause you don't like 'em, then knock yourself out. I was just pointing out that Glenn was right, and your post didn't make any sense in the context of this thread.
>> >Now go back and read what I wrote about *any* EGR design possibility. Some vehicles currently driving on the >> >road have both a vacuum-operated EGR valve and a position sensor. [quoted text clipped - 4 lines] > >Again, no sh.t. Did you google that info? No, but you may want to give it a try.
>Are you sure of it from real world experience? Yes.
> I'm *fairly* certain that it's true, enough to >not bother arguing (on Chryslers) but wouldn't rule it out [quoted text clipped - 7 lines] >of them (including pre-1996 California quasi-OBDII models) were devoid >of vacuum EGR/lift sensors? Yes.
>> I see you don't get sarcasm either. I won't bother explaining. > >I'm certain your question was one of intentional sarcasm. Its >wittiness was multifaceted and gay. Such eloquence!
>Toyota MDT in MO |
| Comboverfish | 15 May 2007 12:01 |
> >> Quick, name a Dodge vehicle with a vacuum operated EGR system that > >> uses a position sensor. > > >I can't, quick or otherwise. > > No surprise there... I never said I could, so why would there be a surprise at any cost? I know the OP referred to a Chrysler product. I realize there is some wisdom in maxpower's point regarding non-vacuum controlled EGR valves and a P0404. Unfortunately, he (you?) is dimwitted enough to never consider the big picture as evidenced by a great number of his posts. His attack of claresnyder(sp) was pretty weak, but expected. Again, read what I said and find any technical fault with it. You can't? Great.
> >Now go back and read what I wrote about *any* EGR design possibility. Some vehicles currently driving on the > >road have both a vacuum-operated EGR valve and a position sensor. > > The OP wasn't talking about *any* EGR design possibility, I believe he > was talking about a Dodge dealer. On a Dodge, a vacuum operated EGR > and an EGR position sensor would be mutually exclusive. Again, no sh.t. Did you google that info? Are you sure of it from real world experience? I'm *fairly* certain that it's true, enough to not bother arguing (on Chryslers) but wouldn't rule it out completely. Of course, I hardly touch Chrysler products but still understand that generality off the top of my head. Don't own any, have only a few in my circle, don't see them or care obout them. I would be emabarrased for any Chrysler enthusiast/mechanic that *didn't* know that. BTW, there were plenty of different control systems introduced from joint ventures such as the Diamond Star badged imports which could show up at a "Dodge dealer". Do you know if all of them (including pre-1996 California quasi-OBDII models) were devoid of vacuum EGR/lift sensors?
> I see you don't get sarcasm either. I won't bother explaining. I'm certain your question was one of intentional sarcasm. Its wittiness was multifaceted and gay.
Toyota MDT in MO
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| bllsht | 15 May 2007 06:59 |
>> >> WRONG!! As I said there are reflashes out on particular model Minivans tha >> >> require a flash of the PCM to install software that will update the engine [quoted text clipped - 13 lines] > >I can't, quick or otherwise. No surprise there...
>Now go back and read what I wrote about *any* EGR design possibility. Some vehicles currently driving on the >road have both a vacuum-operated EGR valve and a position sensor. The OP wasn't talking about *any* EGR design possibility, I believe he was talking about a Dodge dealer. On a Dodge, a vacuum operated EGR and an EGR position sensor would be mutually exclusive.
> Now >read the message I was replying to, and imagine if one were to think [quoted text clipped - 6 lines] >Damn, are you *that* thick? Read the message I responded to. The key >"word" is even in capitals. You did quote both messages. I see you don't get sarcasm either. I won't bother explaining.
>Toyota MDT in MO |
| Comboverfish | 14 May 2007 17:24 |
> >> WRONG!! As I said there are reflashes out on particular model Minivans tha > >> require a flash of the PCM to install software that will update the engine [quoted text clipped - 11 lines] > Quick, name a Dodge vehicle with a vacuum operated EGR system that > uses a position sensor. I can't, quick or otherwise. Now go back and read what I wrote about *any* EGR design possibility. Some vehicles currently driving on the road have both a vacuum-operated EGR valve and a position sensor. Now read the message I was replying to, and imagine if one were to think that, just because one had a P0404 code, then one could not have a vacuum hose somewhere in their EGR system. (any make, any model, theoretical or otherwise)
> And what the hell does 'WORNG' mean? Damn, are you *that* thick? Read the message I responded to. The key "word" is even in capitals. You did quote both messages.
Toyota MDT in MO
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| bllsht | 13 May 2007 07:02 |
>> WRONG!! As I said there are reflashes out on particular model Minivans tha >> require a flash of the PCM to install software that will update the engine [quoted text clipped - 8 lines] >sensors must be mutually exclusive in any possible EGR system then >one's assumption would also be WORNG. Quick, name a Dodge vehicle with a vacuum operated EGR system that uses a position sensor.
And what the hell does 'WORNG' mean?
>Toyota MDT in MO |
| Comboverfish | 11 May 2007 20:52 |
> WRONG!! As I said there are reflashes out on particular model Minivans tha > require a flash of the PCM to install software that will update the engine [quoted text clipped - 4 lines] > An EGR postion sensor fault there fore this valve is strickly electronic > and DOES NOT use vacuum to operate the EGR valve. Try again If one were to assume that vacuum operated EGR valves and EGR position sensors must be mutually exclusive in any possible EGR system then one's assumption would also be WORNG.
Toyota MDT in MO
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| maxpower | 11 May 2007 17:00 |
> >> I drive my car 100 miles per day, round trip to work and home. I know when > >> the slightest thing is out of whack with my car cause I drive it so much. [quoted text clipped - 26 lines] > >that require a reflash of the engine controller that may or may not pertain > >to your problem. since you do not want to specify year make and model all
> >you have on here is going to be a gripe that your independent/dealer can not > >fix your car [quoted text clipped - 11 lines] > for you - here's the part we replaced - NO CHARGE - Have a good day!!" > Best buck and 5 minutes you could ever spend. WRONG!! As I said there are reflashes out on particular model Minivans tha require a flash of the PCM to install software that will update the engine controller for an intermittent fault for turning the Check engine lite on and setting a code for the EGR . Once again ...WORNG The newer model vehicles do NOT use a vacuum controlled EGR. it is all electronic. If you knew what you were talking about you would Know that a P0404 fault code is An EGR postion sensor fault there fore this valve is strickly electronic and DOES NOT use vacuum to operate the EGR valve. Try again
Glenn
> >> I wish you were running the show where I took my car - I would be one VERY > >> happy, repeat customer! [quoted text clipped - 9 lines] > >> > until it gets off warranty and becomes a big enough job they can all > >> > make some bucks on it.(or sell you a new car). |
| clare at snyder.on.ca | 11 May 2007 03:12 |
>> I drive my car 100 miles per day, round trip to work and home. I know when >> the slightest thing is out of whack with my car cause I drive it so much. [quoted text clipped - 28 lines] >you have on here is going to be a gripe that your independent/dealer can not >fix your car Max, without knowing the make/model/year, other than it's a Mopar - Any Mopar mechanic worth his salt knows the EGR issues on the 4 cyl engines - and knows they can be intermittent. The LEAST they could have done is checked for a bad vacuum hose. They are VERY COMMON. It is a WELL KNOWN PROBLEM. It costs about a buck to fix. Every Chrysler dealership mechanic should be checking for the problem every time they work on one of these cars - complaint or not - CEL or not. And the dealer should be supplying the hose FREE OF CHARGE for every one found bad. Best customer relations you could envision - "by the way, there was a minor problem with your emission system -We fixed it for you - here's the part we replaced - NO CHARGE - Have a good day!!" Best buck and 5 minutes you could ever spend.
>> I wish you were running the show where I took my car - I would be one VERY >> happy, repeat customer! [quoted text clipped - 9 lines] >> > until it gets off warranty and becomes a big enough job they can all >> > make some bucks on it.(or sell you a new car).
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| maxpower | 10 May 2007 18:35 |
> I drive my car 100 miles per day, round trip to work and home. I know when > the slightest thing is out of whack with my car cause I drive it so much. I [quoted text clipped - 8 lines] > with the NYS inspections, emissions is a big issue - if ANY computer code is > on, you DON'T pass inspection. Anyway... Not saying you made something up, The code could have been set for a number of things, Computer related, vacuum related, wiring related or even a PCM fault. If the lite is not on that means that the problem had corrected itself, it is NOT a hard fault meaning the problem is not there at this time. It would be a stored fault with a possible intermittent problem!! Therefore if the dealer or whoever charged you a check out fee. It would have come back as an educated guess to fix your problem or no work performed at this time and you would have been charged for the check out time! Thus feeling like you spent money for absolutely nothing!! There are TSB's out that require a reflash of the engine controller that may or may not pertain to your problem. since you do not want to specify year make and model all you have on here is going to be a gripe that your independent/dealer can not fix your car
> I wish you were running the show where I took my car - I would be one VERY > happy, repeat customer! [quoted text clipped - 9 lines] > > until it gets off warranty and becomes a big enough job they can all > > make some bucks on it.(or sell you a new car). |
| Tom Rogers | 10 May 2007 17:04 |
I drive my car 100 miles per day, round trip to work and home. I know when the slightest thing is out of whack with my car cause I drive it so much. I would be the best person to identify an issue and be able to tell a mechanic what is going on. They should then go in and check it out FULLY. Not give me this crap about "if there's no computer code, there's nothing to fix." Then charge me $70.00 for the 10 minutes he scan-tooled the computer.
Why the heck would I make something up (ex: P0404 EGR code) just to take my car into the shop and pay out hard earned money? THAT doesn't make sense. The only time my car is in the shop is when there is a problem. And now, with the NYS inspections, emissions is a big issue - if ANY computer code is on, you DON'T pass inspection. Anyway...
I wish you were running the show where I took my car - I would be one VERY happy, repeat customer!
-Tom
> Number four, the "salesman" service managers don't like ANYONE telling > them what's wrong with the car or second guessing them. They are "sick [quoted text clipped - 4 lines] > until it gets off warranty and becomes a big enough job they can all > make some bucks on it.(or sell you a new car). |
| clare at snyder.on.ca | 10 May 2007 04:09 |
>Date: Wed, 9 May 2007 19:48:33 -0400 I can't fully explain it, but it has been a problem for quite some time. Not just Dodge dealers - but a large proportion of "american" dealers. Sadly it's even starting to hit the import service departments now too. Number one, service managers are salesmen, not mechanics. If they can't bill something, they can't/won't do anything. Number two, mechanics work on flat rate. If they can't bill something, they won't do anything. Number three, too many mechanics today don't know how to troubleshoot. Vehicles have gotten more complex, and mechanics have gotten to depend on the computer diagnostics. If the computer says there is no problem the can't/won't do anything. Number four, the "salesman" service managers don't like ANYONE telling them what's wrong with the car or second guessing them. They are "sick and tired" of people who "know more than the mechanic", so they don't listen to anybody any more. If the mechanic cannot (in a VERY short time) duplicate the problem, he won't do anything. Number five, Why fix it under warranty if they can "make it go away" until it gets off warranty and becomes a big enough job they can all make some bucks on it.(or sell you a new car).
It all boils down to greed. One of the reasons I got out of that business. I was service manager for 10 years - and I WAS a mechanic. My mechanics were NOT on flat rate. If my mechanics could not troubleshoot a problem, I could (and did). I and my mechanics were trained and constantly upgraded to understand the vehicle systems and failure modes. If you didn't want to keep up and/or couldn't/wouldn't learn, you found yourself a different job. The customer was king. HE knew what was bothering him about the car. I asked the right questions to be able to point the mechanic in the right direction to find the problem. I would very often PERSONALLY test drive the car with the owner both before and after the repair to verify the problem/repair. EVERY repair was test driven by the mechanic when finished.
In the 10 years I was service manager I made the Dealer Principal over $1million. He wasn't happy.(read that "he was greedy") He wanted me to charge for every little thing I did for a customer, even though a work-order cost $25 (20 years ago) to process over it's lifetime, and many of the little things I did for customers would have been terribly overpriced at the $25 it would have taken to just break even.
The service department sold more cars than the salesmen.
I walked. The dealership hired a salesman as service manager and went flat rate. A lot of customers walked.
Whenever I started missing "the business" I just whacked my head a few times until the feeling went away. After about 5 years I stopped missing it altogether.
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| Tom Rogers | 09 May 2007 23:48 |
>> I took my car in for 3 issues... >> [quoted text clipped - 13 lines] > fixed. > You DONT replace a part just because there is a code!!!! I didn't ask them to replace it! All I asked them to do was to physically check the EGR Valve to make sure it was working ok. That's it - period. They did not, because there was no code at the time.
>> 2) My car has been hesitating, lurching, bucking, whatever you want to > call [quoted text clipped - 11 lines] > on it!!! if you spray water and see them arcing there is a > problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!! This problem did NOT exist when the plugs and wires were changed out. The car IS going back to them tomorrow, but the EGR problem came up BEFORE the plugs and wires were changed. AND the regular mechanic used the OEM parts at a lower price than what a dealer would charge for them.
>> 3) My car clunks when I shift into a gear, and when I take off - my > regular [quoted text clipped - 8 lines] > > SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!! Because I have an extended warranty - Chrysler Added Care Plus - that will cover this crap. Why pay much more than you have to? I have a $100.00 deductible, that is a heck of a lot better than $750.00 or so to tear apart the transmission.
I have a right to voice my opinion in a public forum such as this. You have a problem with my rant because you are a dealer tech, but it's not directed at you, so take it easy!
>> Why are dealer service dept's like this? Why don't they fix your car when >> you take it to them? I'm so sick of dealers. I have an extended warranty [quoted text clipped - 8 lines] > give a year make or model and expect to get answers. get a life or buy a > Ford!! So I'm an "idiot" because a Dodge dealer service dept did not do their job right and I chose to rant about it on a public forum? I didn't name names either. If it makes you feel better to resort to name calling, feel free - I have broad shoulders. Whatever floats your boat.
Look, I did NOT post my year/make/model because I DON'T want someone on here to tell me what is/might be wrong. I just want to know why you take a car to a dealer, tell them specifically what the problem(s) are, just ask them to check it out and PHYSICALLY see if the EGR is ok, PHYSICALLY see that the Torque Converter is ok, PHYSICALLY see that the CV joints are ok. But it seems like, if there is no computer code, there's no problem.
And that's MY problem. I asked them to PHYSICALLY check it out, you know, get their hands dirty, but they refused because there is no computer code.
Stop taking offense because you work for a dealer. This is NOT aimed at Glenn Beasley, but the dealer service centers that I have been to (2 of them). They charge WAY too much for labor, over-price all their parts, and then don't troubleshoot all the issues fully or correctly.
If I did my job this way, I would not have a job.
> Glenn Beasley > Chrysler Tech. at the dealer!! > >> Ticked off bad, >> >> -TRogers |
| maxpower | 09 May 2007 21:30 |
> I took my car in for 3 issues... > [quoted text clipped - 5 lines] > AutoZone tool is worthless, just so they can charge $70.00 to connect > theirs, but it showed the exact same code as the ignition method. And if they would have replaced the EGR valve and if it didnt fix it you would be right back at the dealer complaining because your car wasnt fixed. You DONT replace a part just because there is a code!!!!
> 2) My car has been hesitating, lurching, bucking, whatever you want to call > it, while maintaining a constant speed. They said they sprayed water on the > plug wires and they are arcing to ground. Need to replace the wires AND the > plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top of > the line stuff too. But instead of saying to replace the wires only, they > said the plugs too! Why? My regular mechanic said they are full of BS. Why the hell dont you take it back to the place that put the plugs and wires on it!!! if you spray water and see them arcing there is a problem!!!!!!!!!!!! Your regular mechanic needs to be replaced!!!!
> 3) My car clunks when I shift into a gear, and when I take off - my regular > mechanic says Torque Converter and it's killing the CV Joints. I told them [quoted text clipped - 3 lines] > Convert and CV joints out - most likely because there was no computer code > for them. SO WHY DIDNT YOUR MECHANIC FIX THE PROBLEM??? Damn stop Crying!!!!
> Why are dealer service dept's like this? Why don't they fix your car when > you take it to them? I'm so sick of dealers. I have an extended warranty and > my guess is that they want out of it as cheaply as they can, wait till the > warranty is over, then fix the car for 2-3x what a regular mechanic will > charge you. I'm sick of it - can someone explain to me why this is? I can explain it to you and i have never told anyone this but your an Idiot!!! you post a question here, or should I say you cry on here , dont give a year make or model and expect to get answers. get a life or buy a Ford!!
Glenn Beasley Chrysler Tech. at the dealer!!
> Ticked off bad, > > -TRogers |
| Tom Rogers | 09 May 2007 19:30 |
I took my car in for 3 issues...
1) P0404 code (EGR Valve stuck) on the odometer when I turn the key on-off-on-off-on, except when I took it into the dealer to have them check it out, they wouldn't even look at the EGR Valve because the code was no longer in the computer. I told them I saw the code on the odometer display using this method AND by using a scan tool from AutoZone. They told me the AutoZone tool is worthless, just so they can charge $70.00 to connect theirs, but it showed the exact same code as the ignition method.
2) My car has been hesitating, lurching, bucking, whatever you want to call it, while maintaining a constant speed. They said they sprayed water on the plug wires and they are arcing to ground. Need to replace the wires AND the plugs they said! I Just had the plugs and wires changed 6 weeks ago! Top of the line stuff too. But instead of saying to replace the wires only, they said the plugs too! Why? My regular mechanic said they are full of BS.
3) My car clunks when I shift into a gear, and when I take off - my regular mechanic says Torque Converter and it's killing the CV Joints. I told them this, they said they could not duplicate the issue so they did nothing! I picked my car up from the dealer and when i put it in gear and took off - SAME CLUNKING sounds! What the heck? They wouldn't even check the Torque Convert and CV joints out - most likely because there was no computer code for them.
Why are dealer service dept's like this? Why don't they fix your car when you take it to them? I'm so sick of dealers. I have an extended warranty and my guess is that they want out of it as cheaply as they can, wait till the warranty is over, then fix the car for 2-3x what a regular mechanic will charge you. I'm sick of it - can someone explain to me why this is?
Ticked off bad,
-TRogers
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