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Re: One Week Old Santa Fe - Engine Failure - HELP!
| Brian Nystrom | 27 Sep 2004 13:44 |
> I would think the dealership stands to make a ton of money in labor > costs replacing the engine, so I doubt they will even attempt to try > to replace the entire vehicle. Money makes the world go round, and > even at the expense of others, they will try to suck in as much money > as they can. Actually, they are paid by the job and typically the money paid by Hyundai for such work is barely enough to break even, if that. That's one reason why car dealers in general are not fond of doing warranty work. They make their money on work that gets billed by the hour and on quick service items like oil changes and scheduled services.
> The Hyundai dealer actually tried to take me to court > because they found out they undercharged me by $40.00 when I bought my > '04 Sonata. Now I wouldn't even let them clean my ash try (if I > smoked) I go to a different dealer $40??? That dealership qualifies as "moron of the month".
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| me | 26 Sep 2004 23:38 |
I would think the dealership stands to make a ton of money in labor costs replacing the engine, so I doubt they will even attempt to try to replace the entire vehicle. Money makes the world go round, and even at the expense of others, they will try to suck in as much money as they can. The Hyundai dealer actually tried to take me to court because they found out they undercharged me by $40.00 when I bought my '04 Sonata. Now I wouldn't even let them clean my ash try (if I smoked) I go to a different dealer
>I need your advice! My sister bought a 2004 Santa Fe last week and >after driving it for one week, the engine seized. They *think* they [quoted text clipped - 22 lines] >Thanks! >Paula |
| Paula | 21 Sep 2004 05:45 |
I need your advice! My sister bought a 2004 Santa Fe last week and after driving it for one week, the engine seized. They *think* they know the cause, but they are not sure. The dealership tells her all they can do is replace the engine, then they want to keep it on the lot for a few weeks to monitor it to make sure there are no more problems.
My sister is livid. She bought a new car and traded in an older one that was no longer reliable. She thought a brand new car ensured reliability (I guess not the case!), now she will be stuck with a lemon.
She is attempting to get the dealership to replace the vehicle (or do a trade at her loss, since she does not want the lemon). She called Hyundai Canada to see what their policy is, and they said they do not 'replace' vehicles, only fix them. I guess they do not have any kind of policy that if you own the vehicle for a certain time frame and an obvious manufacturer/assembly problem causes a problem, you get a replacement car.
What kind of rights does my sister have in this case? If they refuse a trade/replacement vehicle, can she take them or Hyundai Canada to court and sue to get a new car?
Thanks! Paula
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