Yep...  Another way you can tell that they are out of country is the
extreme courtesy etc.  This country will eventually rue the day that the
politicos decided to de-industrialize..

JT

Dell Computer tried this with their commercial tech support.  After 6 months
of hearing corporations threatening to go to Gateway, HP, Compaq they
quickly resumed US tech support for commercial accounts.  Home users are
still stuck with guys in India named Dave, Jeff, and Bob.

Lee

I'm in the IT industry and nearly everytime I need to place any type of
call for technical support be it Cisco, Novell, Veritas, etc., you get
some Indian who barely speaks the language on the phone.

I once had to ask for someone else because the accent was so thick I
couldn't understand a word he said.

Mark
65 Cruiser
http://home.alltel.net/anderm

Hopefully, payback will come after enough people get p-o'd.  Some banks
have closed their overseas customer service offices due to inferior service.

JT

I had some problems with drop out on my Vonage voice over Internet
phone service so I called tech support. First four times I called I
spoke to some polite but clueless folks from India that tried
unsuccessfully to fix it. The fifth time was a charm because that seems
to be the magic number that refers you to "advanced tech support",
translation: A tech in the USA who actually is a trained support tech.
He took a few minutes checking my cable upload and download speed and
told me he would increase the size of my buffer on my phone line and
call me back. 10 minutes later he calls and I can tell instantly he had
made a major improvement.
   I went through exactly the same drill with Dish network until I got
a real tech who told me they had cut the USA tech staff by 70% and let
the Indians try and solve the easy stuff. The problem is the only stuff
they could fix were so simple I'd already tied them. i.e., they kept
telling me to reset my dish receiver by unplugging it, a trick I'd
learned from a tech two years ago or make sure my TV was on channel 3
even though I was using the monitor inputs.
   I'm sure the companies are saving a bundle by operating like that,
but customer service sure has dropped.