This third world country competion stuff is driving a lot of people nuts.
The company I work for also has a plant in Mexico. I was talking to a
supervisor who just got back from there,he had some weird stories to tell.
Like how they pay the work force their pesos at the end of every day,the
workers demand it,and its hard to have the same guys in a crew for a whole
week.Turnover is just nuts,their constantly having to train new
workers,which really makes QA suck. The Banditos stole the payroll one day.
The heat is so wicked in a rail car plant in Mexico city that there are guys
passing out all the time.Knife fights break out on the floor and in the
lunch rooms. They might have to pay us more,but we do build good cars.

I had similar problems with HP. I had to ask to speak to a supervisor
because I could not understand the tech person from India.  I finally
got someone in Canada and she apologized for the language problems and
indicated complaints were growing because of difficulties like mine.
Problem is the bean counters don't get it yet. People are getting angry
about such service, or lack thereof.
Joe Roberts

I had some problems with drop out on my Vonage voice over Internet
phone service so I called tech support. First four times I called I
spoke to some polite but clueless folks from India that tried
unsuccessfully to fix it. The fifth time was a charm because that seems
to be the magic number that refers you to "advanced tech support",
translation: A tech in the USA who actually is a trained support tech.
He took a few minutes checking my cable upload and download speed and
told me he would increase the size of my buffer on my phone line and
call me back. 10 minutes later he calls and I can tell instantly he had
made a major improvement.
   I went through exactly the same drill with Dish network until I got
a real tech who told me they had cut the USA tech staff by 70% and let
the Indians try and solve the easy stuff. The problem is the only stuff
they could fix were so simple I'd already tied them. i.e., they kept
telling me to reset my dish receiver by unplugging it, a trick I'd
learned from a tech two years ago or make sure my TV was on channel 3
even though I was using the monitor inputs.
   I'm sure the companies are saving a bundle by operating like that,
but customer service sure has dropped.