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Re: If MOT centre gets it wrong.. possible to get money back?
| Alan | 15 May 2007 17:22 |
>>> Just had a test centre fail my Mk3 Golf, cause : "front macpherson >>> strut has excessive movement in the upper support bearing assembly". [quoted text clipped - 28 lines] > -- > S i g n a l @ l i n e o n e . n e t book am MOT with VOSA testing station telling them exactly what you have said here it's the Heavy Goods and PCV testing station itshould be in the directory
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| Signal | 15 May 2007 17:07 |
>> Just had a test centre fail my Mk3 Golf, cause : "front macpherson >> strut has excessive movement in the upper support bearing assembly". [quoted text clipped - 18 lines] >There is probably an appeal procedure that you can find on the VOSA website. >For the money involved though, is it worth it? Not particularly, but on principle I'd pursue a refund or complaint if they are a) trying to pull a fast one b) getting things wrong. The idea being to dissuade them from repeating the pattern. As it is time wasn't on my side so I am taking no action, but they're local, so word of mouth should be effective.
-- S i g n a l @ l i n e o n e . n e t
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| Bystander | 14 May 2007 19:18 |
> Just had a test centre fail my Mk3 Golf, cause : "front macpherson > strut has excessive movement in the upper support bearing assembly". [quoted text clipped - 15 lines] > > Any suggestions on how to deal with this? There is probably an appeal procedure that you can find on the VOSA website. For the money involved though, is it worth it?
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| Signal | 14 May 2007 18:42 |
Just had a test centre fail my Mk3 Golf, cause : "front macpherson strut has excessive movement in the upper support bearing assembly". This is reported for both front sides. He said when the car was lifted, there was 1cm (or 1in.. can't remember) of play.
I have since spoken to VW and two other garages, and they all say this sort of play is standard by design - VW said they have never seen a car fail an MOT with such a fault on one side, let alone both.
One of the other garages I spoke to offered to double check this for free, and will do the MOT for free (charging only if it passes). They only do MOTs, so are obviously not scouting for work. However I've already paid the initial tester and have 10 days for a retest. I feel if they are in error I'm owed my money back, but I don't know how to approach this situation. I'm guessing if I straighten them out on this point and go back for the restest, there's a chance other faults and expenses may materialize.
Any suggestions on how to deal with this?
-- S i g n a l @ l i n e o n e . n e t
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