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Re: If MOT centre gets it wrong.. possible to get money back?

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Re: If MOT centre gets it wrong.. possible to get money back?

Alan15 May 2007 17:22
>>> Just had a test centre fail my Mk3 Golf, cause : "front macpherson
>>> strut has excessive movement in the upper support bearing assembly".
[quoted text clipped - 28 lines]
> --
> S i g n a l @ l i n e o n e . n e t

book am MOT with VOSA testing station telling them exactly what you have
said here it's the Heavy Goods and PCV testing station itshould be in the
directory

Signal15 May 2007 17:07
>> Just had a test centre fail my Mk3 Golf, cause : "front macpherson
>> strut has excessive movement in the upper support bearing assembly".
[quoted text clipped - 18 lines]
>There is probably an appeal procedure that you can find on the VOSA website.
>For the money involved though, is it worth it?

Not particularly, but on principle I'd pursue a refund or complaint if
they are a) trying to pull a fast one b) getting things wrong. The
idea being to dissuade them from repeating the pattern. As it is time
wasn't on my side so I am taking no action, but they're local, so word
of mouth should be effective.

--
S i g n a l @ l i n e o n e . n e t

Bystander14 May 2007 19:18
> Just had a test centre fail my Mk3 Golf, cause : "front macpherson
> strut has excessive movement in the upper support bearing assembly".
[quoted text clipped - 15 lines]
>
> Any suggestions on how to deal with this?

There is probably an appeal procedure that you can find on the VOSA website.
For the money involved though, is it worth it?

Signal14 May 2007 18:42
Just had a test centre fail my Mk3 Golf, cause : "front macpherson
strut has excessive movement in the upper support bearing assembly".
This is reported for both front sides. He said when the car was
lifted, there was 1cm (or 1in.. can't remember) of play.

I have since spoken to VW and two other garages, and they all say this
sort of play is standard by design - VW said they have never seen a
car fail an MOT with such a fault on one side, let alone both.

One of the other garages I spoke to offered to double check this for
free, and will do the MOT for free (charging only if it passes). They
only do MOTs, so are obviously not scouting for work. However I've
already paid the initial tester and have 10 days for a retest. I feel
if they are in error I'm owed my money back, but I don't know how to
approach this situation. I'm guessing if I straighten them out on this
point and go back for the restest, there's a chance other faults and
expenses may materialize.

Any suggestions on how to deal with this?

--
S i g n a l @ l i n e o n e . n e t

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